Night Watch

2 weeks ago

Edmonton, Canada Nova Hotels Full time

**About us**

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands in the last 21 years of business, making us one of the larger independent hotel chains in Western Canada. We have almost 2300 guest rooms and over 100,000 square feet of meeting space. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

**Primary Functions**

The Night Watch offer the safety of our guests as well as our staff reporting any damage or faulty equipment as it is seen. She/he must be able to assess certain situations and be prepared to make fast responsible judgement calls as they represent the Hotel in the absence of Managers. Guests must be able to sleep in a hotel, unfettered by concerns of danger, as well as Managers need to have the peace of mind that the property is being supervised in a mature, responsible, professional manner at all times. Job description will evolve over time to suit the needs of the business, updates will be provided in ample with amount of time.

**Hours: Full-time**

Shifts: Weekends, Nights 6 pm to 2 am (some days may vary).

**Responsibilities and Essential Duties**
- Conducts scheduled patrols of both of our hotel properties, including on-site staff accommodations.
- Oversees security and safety of our guests and hotel.
- Will patrol hallways, stairwells, parking lots, all facilities, and all public areas around our properties but could be limited to one specific area due to frequent disruptions.
- Work closely with Front Desk team, responding to complaints from guests, patrons, and tenants of staff housing.
- Respond to Front Desk for delivery of items to guest rooms, and maintenance issues.
- Ensure compliance to all provincial and federal legislation and hotel policies and standards.
- Prepare written reports and documentation of all incidents at the end of each shift.
- Heavy or Light cleaning duties throughout the shift depending on hotel occupancy.
- Escort / find a safe ride home for guests that are in the lounge and restaurant.
- Assist the front desk and/ or guests with moving heavy luggage or packages (up to 50lbs)

**Knowledge / Skills**
- Quick, critical decision making.
- Be familiar with all safety systems, security plans and procedures of hotel, WCB and OH&S regulations.
- Be professional at all times and maintain highest confidentiality.
- First Aid Certificate is an asset.

**Core Competencies**:

- Customer-Focused
- Results Oriented
- Self-Directed
- Team Player

**What we offer**:

- A competitive wage
- An opportunity to work in a progressive, exciting team environment.
- Employee discount at sister properties

Applicants must be legally entitled to work in Canada.

**We thank all applicants for their interest in Nova Hotels, however only those considered for an interview will be contacted.

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