Store Manager

**About the Role**

**What you’ll do**
- You manage the **operations** of your store:

- Establish a customer-centric mindset in store to ensure the highest level of customer experience.
- Ensure sales targets are achieved in order to meet company objectives.
- Ensure the understanding and compliance of all company policies and procedures.
- Perform all financial activities efficiently and in accordance with company standards, including cash and merchandise handling and reporting.
- Review hours worked and payroll used, ensuring accuracy and entry in timely and correct manner.
- Communicate performance, corporate strategy and relevant business operations to the team.
- Ensure opening/closing duties are properly completed.
- Process POS (point of sale) purchases, exchanges, and returns of merchandise.
- Ensure all incoming and outgoing shipments are processed accurately.
- Ensure all returns and damages are processed as per company policy.
- Protect your store's funds and property by conforming to and enforcing all loss prevention policies, procedures and controls, reporting any related concerns or incidents to the District Manager.
- Prepare and execute physical inventories, ensuring all guiding principles are followed accurately.
- Maintain regular and timely communication with the management team concerning all aspects of your store.
- Maintain safety requirements to ensure safe working and shopping environments.
- Support all in-store events ensuring they lead to achievement of objectives.
- Perform additional related duties as needed.

You maintain the **visual presentation** of your store:

- Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
- Ensure visual merchandising is consistent with company standards and guidelines.
- Execute and update floor sets in accordance with the planograms.
- Ensure the sales floor is always adequately replenished with product and properly displayed.

You **manage and develop** your team:

- Supervise team members, creating a positive and harmonious work environment and fostering cooperation within the team.
- Actively participate in recruitment; identifying, interviewing, and hiring talent.
- Ensure the successful onboarding of new hires.
- Motivate your team to achieve and maintain high levels of performance and quality through consistent training, coaching and feedback.
- Ensure all team members complete the training requirements as per company guidelines.
- Actively assess the performance of the team, identifying and developing talent.
- Communicate any team member concerns or issues to the District Manager.

**Who you are**
- You are a dynamic, passionate individual who enjoys working in a fast-paced environment.
- You are a self-motivated professional able to maintain composure and courtesy at all times.
- You are a sales and customer service oriented individual with the ability to drive results.
- You display leadership qualities with the ability to coach others for enhanced performance.
- You possess excellent organizational and time management skills with the ability to multi-task.
- You have an analytical mind with an eye for detail.
- You can adapt quickly to sudden changes with a positive attitude.
- You demonstrate strong teamwork skills.
- You display strong communication and interpersonal skills with a natural ability to build and maintain relationships.
- You are naturally attentive to the needs of others and enjoy helping those around you.
- You have a love for fashion.

**Qualifications**:
**What you’ll bring**
- 3+ years’ experience in a management role, preferably in the fashion retail environment.
- Proven track record for driving sales and profit and training and developing a team.
- Experience in all facets of a retail store environment.
- Familiarity with reading and analyzing key performance indicators (KPIs).
- Proficient with Microsoft Office Suite (Excel, Word, Outlook).
- Familiarity of the MATT & NAT brand, company values, and understanding of our vegan beliefs.
- Ability to move and/or lift boxes and fixtures throughout the store.
- Capability to stand for long periods.
- Ability to work flexible schedules including weekends and select holidays.

Additional information

**Matt & Nat provided the following inclusive hiring information**:

- We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

Work Location: In person