Business Manager

**Schedule**
Monday - Friday 8:30-4:30 (Some evenings and weekends required)

**Education Level**
University Degree preferably in business or equivalent combination of education and experience.

**Career Level**
Requires a minimum 5 years management experience in a retail or business environment.

The Campus Store, situated centrally in Gilmour Hall next to the Student Centre is where you find Everything McMaster. With over 90 years of service excellence the Campus Store plays a vital role in enhancing the student experience. The Campus Store is a self-sustaining ancillary operation that reinvests all revenue directly back into student supports across the University. Campus Store employees prioritize the customer experience, drive community pride and engagement, are team-oriented, and are dedicated to supporting the McMaster University community.

This position develops and oversees the preparation of several financial management reports (annual, quarterly, monthly) for the Director of Retail Operations and the VP Operations and Finance and the AVP Real Estate, Partnerships, and Ancillaries as well as providing data to national and North American industry groups. This role works closely with the director to oversee strategic plans, projects, and operating activities with a focus from a financial perspective.

**Job Summary**:
The Business Manager, Campus Store serves as a strategic budgeting, planning, and finance professional providing expertise, guidance and support to the Director, Retail Operations. The role produces financial budgeting and reporting for the ancillary unit and related project initiatives. The Business Manager, Campus Store is responsible for ensuring effective management of operational aspects of the Campus Store, all aspects of financial management and control, leadership with regards to human resources/staff development issues and the development and maintenance of Campus Store systems.

This position is required to demonstrate expertise in policy development, systems development, risk management, assessing management reporting needs, customer service and sound professional judgement in decision making. This role provides leadership and direction in systems development and maintenance related to Campus Store systems and is accountable for ensuring operations are always running and systems are properly maintained and integrated with Mosaic. Additionally, the incumbent ensures the integrity of the Campus Store’s financial statements, and that financial data is processed and recorded in accordance with generally accepted accounting principles and University policies and procedures.

**Accountabilities**:
Financial Responsibilities:

- Ensures smooth operation of all financial processes within the Campus Store and recommends and implements appropriate financial management and control policies.
- Identifies and assesses various risk areas with an emphasis on financial risks, operational risks, and internal controls. Develops mechanisms and policies to control/minimize risk exposure.
- Develops, recommends, and implements the annual budget for all aspects of the Campus Store operation.
- Prepares monthly variance and annual financial reports. Performs financial analysis to ensure reasonableness and advises Director where corrective action may be necessary.
- Provides financial expertise/consulting in business related decisions, accounting, and control issues. Develops and implements policies and procedures to ensure compliance with the Generally Accepted Accounting Principles.
- This position has primary signing authority on all Campus Store related accounts and directs all store departments on expenditure control and revenue generation.
- Defines new projects, assigns priorities, and monitors progress of new and existing projects.
- Responsible for reviewing and approving all processing related activities with the objective of streamlining while ensuring adequate financial controls are maintained.
- Contributes to the development of business plans for all existing departments and potential new categories within the Campus Store intended to make the store more flexible, cost effective and responsive to customer needs.
- Design and improve effective accounting control systems.
- Liaises with other University departments ensuring compliance with internal and external stakeholders.
- Ensures HST regulations are adhered to for the various types of products purchased and sold within the stores for audit requirements.
- Develops and monitors key performance indicators using industry benchmarks.

Human Resource Management
- The Business Manager is directly responsible for all aspects of human resources planning and administration for 5 Unifor and 2 casual staff members in two distinctly different operational areas of the store - Accounting and Systems.
- Selects and professionally develops staff to ensure that each of the operational areas is fulfilling its mandate relating to services provided.