Solutions Specialist

2 weeks ago

Ottawa, Canada Ainsworth Inc. Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth** (a GDI company)** team today**

**Job Summary**:
The solutions specialist supports the sales team on strategic projects that develops our new project base. He/She also estimates mechanical jobs for small to mid size opportunities and retrofits. This individual has an advanced knowledge of mechanical systems and networks, etc to provide clients with innovative solutions as well as configures and estimates complex systems. The Solutions Specialist accurately estimates labor and material job costs and provides technical support and advice to Sales and Operations teams. He /She acts as external liaison working with clients and maintains high levels of customer satisfaction as directed. The Solutions Specialist develops and maintains engineering design and pricing resources for field sales teams.

**Key Responsibilities**:

- Receive and respond to client technical support inquiries.
- Provide RFP/RFI support to potential clients accurately and efficiently.
- With sales, operations and project managers, completes site surveys to determine specific client needs and ensure project requirements are met including safety standards. Designs, configures and estimates systems for Sales Team.
- Assists sales by providing project labor and equipment costs, counts, ensuring part number accuracy and assembling permit packages. Values projects by product and installation and creates scope documents (prime to subcontractors and vice versa).
- Provides operational and troubleshooting advice as needed. Provides subcontractor assistance by evaluating customer site system requirements and accurate job estimates. Researches and develops alternative, improved solutions when possible.
- Act as external liaison for owners, general contractors, sub-contractors and trades people as needed. Facilitates project turnover meetings between assigned sales and operations employees.
- Stays abreast of and educates others on new product information. Develops and maintains resources for sales and operations team including technical library, cut sheets, manuals and vendor product information. Assists in establishing pricing including verification of subcontractor/vendor costs.
- All other duties as required.

**Qualifications**:

- Post secondary technical degree or a 313A Refrigeration Journeyman License, Plumbing Journeyman License 306A, G1- TSSA Gas License or Professional Engineer designation.
- 10 years of Mechanical Systems Experience with knowledge of Air conditioning, Heating, Refrigeration, Steam, and Hydronic Systems.
- Background in responding to client inquires in a similar setting.
- Effective customer service skills.
- Excellent verbal and written communication skills.
- Demonstrated organizational, interpersonal, and time management skills.
- Ability to multi-task, work within a fast-paced environment, and prioritize conflicting demands.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference.**

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