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Assistant Manager, Operational Oversight

2 weeks ago

North York, Canada Scotiabank Full time

Requisition ID: 165328

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Position: Assistant Manager, Operational Oversight, Canadian Fraud Management**

**_
Purpose_**
The Assistant Manager, Operational Oversight supports the overall goals and success of Canada Fraud Management by ensuring the resolution of operational risk events and incidents. Ensures all activities conducted follow governing regulations, internal policies and procedures for both Scotiabank and Tangerine.

**_
Accountabilities_**
- Support the Operational Risk Events (OREs) and Incident Management process to ensure the Unit is adhering to current Policy:

- Support in the timely gathering and dissemination of accurate and complete information for Scotiabank and Tangerine reporting to key stakeholders related to dollar loss impact, root cause, and action plan; ensuring all critical data elements are included, escalated and reported within prescribed SLA
- Assist the Manager, Operational Oversight in any significant fraud incident by helping to organize all the parties involved, establish regular cadence to discuss the event, determine both financial and customer impact, root cause and resolution. Engage partners who might be able to support with the incident such as the Canadian Banking Contact Centre, Scotia Helps and/or RBSC. In addition to providing ongoing status updates and following on action plans/next steps to resolution.
- Accurately execute ORE reporting to stakeholders such as Global Operations Risk Internal Controls, Technology, Fraud Management, Canadian Banking and Tangerine Internal Controls, Fraud Action Plan owners and Product owners
- Provide regular updates to Manager, Operational Oversight on dollar loss impact and/or action plan as additional statues become available through until completion of the event
- Participate in the Large Incident Review meetings - supporting team in presenting findings as it relates to the specific ORE and/or Fraud Incident being discussed
- Monitor and escalate breaches required for the appropriate management or oversight committee
- Lead Operational Risk & Loss Data reporting
- Build tracking and monitoring for ORE/Incident action plans for the Fraud team, providing guidance to fraud business units on completion of action plans
- Maintain evidence of completion of action plans; conduct trend analysis; and provide reporting to Fraud Leadership
- Support the RACI development and regular review with all stakeholders as it relates to OREs and Incident Management
- Document internal process flows and keep documentation up to date to ensure accuracy
- Maintain the ORE and Incident Management playbook to ensure it is effective, accurate and reflective of current policy and procedures
- Conduct trend analysis for events exceeding the large incident threshold
- Support the Manager on quarterly loss data reporting by identifying and documenting the root cause of the incurred loss.
- Support the internal ORE Program to ensure the Unit is adhering to current Policy:

- Execute the process to ensure current Policy and dollar thresholds are reviewed regularly to verify alignment with approved risk levels and for accuracy, relevance, and ability to operationalize
- Execute systematic testing for the unit’s controls end-to-end, to establish functionality, appropriateness and controls remain robust
- Support other key accountabilities where required including, but not limited to:

- Consumer Protection Framework (CPF) implementation and oversight post implementation
- Business Continuity Planning
- Privacy incidents
- Enterprise Complaints Management
- All Risk Management initiatives including but not limited to Employee Monitoring and Work from Home requirements/reviews
- Training oversight to ensure it adheres to policy, regulatory and compliance requirements
- Logical Access
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**_
Dimensions_**
- Business Lines: Scotiabank and Tangerine
- Number of Campuses: Wynford, Ottawa, Markham, Moncton, Bogota and DR with 500+ employees
- Key Stakeholders: Global Operations Risk, Non-Financial Risk, Global Compliance, Enterprise Privacy Office, Audit, 2nd Line Fraud
- Support the Fraud Management Leadership team.
- This role requires proven skills in data monitoring, reporting, coordination, organization, time management, problem-solving and multitasking under pressure
- Responsible for