General Manager

**About Fitness Avenue**:
Founded in 2007, Fitness Avenue is a proudly Canadian company committed to providing top-tier fitness equipment and accessories. With a focus on quality and value, we maintain a well-stocked inventory across all locations and offer a wide range of products to meet various fitness needs. Our team is dedicated to helping customers achieve their fitness goals with expert guidance and support.

**Position Overview**:
**Key Responsibilities**:

- **Operational Oversight**: Ensure smooth daily operations across all departments and locations, maintaining high efficiency and procedural consistency.
- **Departmental Synergy**: Foster strong inter-departmental collaboration, setting unified objectives and ensuring seamless execution of tasks.
- **Procedural Adherence & Development**: Refine and enforce SOPs, promote continuous process improvement, and ensure strict compliance.
- **Performance Monitoring & Accountability**: Regularly evaluate department performance, instilling a culture of accountability and ongoing enhancement.
- **Role Review & Restructuring**: Continually adapt and refine roles to meet the changing needs of the business.
- **Issue Resolution & Mediation**: Manage inter-departmental conflicts to maintain a cooperative work environment.
- **Training & Development**: Lead employee development programs to enhance skills and support career advancement.
- **Vendor Negotiation**: Strategically negotiate with vendors to optimize cost effectiveness and value.
- **Employee Management**: Handle all aspects of human resources, including recruitment, performance appraisals, and role optimization.
- **Legal & Compliance Oversight**: Guarantee compliance with all legal requirements and operational standards.
- **Equipment & Infrastructure Management**: Oversee the maintenance of essential infrastructure to ensure operational continuity.
- **Strategic Growth & Planning**: Collaborate with senior management to define and pursue strategic business goals.
- **Financial Oversight**: Manage budgets to maximize financial efficiency and effectiveness.
- **Customer Relations**: Enhance the customer service experience to ensure client satisfaction.
- **Market Analysis**: Monitor market trends to keep Fitness Avenue competitive and adaptive.

**Qualifications**:

- **Required**: Bachelor’s degree in Business Administration, Management, or a related field.
- **Experience**: Proven track record managing e-commerce operations and multiple business locations, preferably in the fitness, eCommerce, or retail sectors.
- **Skills**: Exceptional leadership, organizational, communication, and analytical skills.
- **ERP Knowledge**: Familiarity with ERP systems, particularly NetSuite, is considered a strong asset.
- **Industry Knowledge**: Strong understanding of the fitness industry preferred.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- logistics and supply chain: 3 years (required)
- inventory management across multiple locations: 3 years (required)
- e-commerce and physical retail operations: 3 years (required)
- team leadership: 1 year (required)
- strategic business planning and execution: 3 years (required)
- budgeting and financial oversight: 3 years (required)
- developing and tracking KPIs and performance metrics: 3 years (required)
- overseeing customer service teams and initiatives: 3 years (required)
- implementing organizational change and improvements: 3 years (required)
- general management: 3 years (required)

Work Location: In person