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General Manager

2 weeks ago

Victoria, Canada Zambri's Full time

Zambri’s is an award-winning, 120-seat Italian restaurant and a cornerstone of Victoria’s dining scene for over 26 years. Known for our seasonal approach to food, thoughtfully curated Italian wine program, and warm, professional hospitality, we are seeking an experienced **General Manager** to lead our front-of-house operations and help steward the next chapter of our restaurant.

This is a senior leadership role for a hospitality professional who thrives in a dynamic environment, leads with clarity and integrity, and understands how great restaurants are built through strong systems, empowered teams, and a consistent presence on the floor.

**This is a full-time, salaried position with competitive compensation, benefits, and long-term growth potential.**

**What We Offer**:

- Competitive salary, commensurate with experience
- Commission tied to private events and supervised service shifts
- Extended health & dental benefits
- Two weeks paid vacation
- Complimentary staff meals and dining discounts
- On-site gym access and bike locker
- A collaborative ownership group and long-standing leadership team
- The opportunity to lead one of Victoria’s most respected restaurants

**The Role**

The General Manager oversees all front-of-house operations and works closely with ownership and the Executive Chef to ensure excellence across service, people, systems, and guest experience. This role balances strategic oversight with hands-on leadership and plays a key role in private event sales and execution.

**Key Responsibilities**

**Leadership & Culture**
- Lead, mentor, and develop the FOH leadership team and staff
- Set clear expectations and uphold service and workplace standards
- Foster a respectful, professional, and engaged team culture
- Recruit, train, coach, and evaluate FOH leadership and staff

**Guest Experience**
- Maintain a visible, supportive presence during service
- Build meaningful relationships with regulars and new guests
- Support Floor Manager during peak service times
- Handle guest concerns with professionalism, care, and discretion
- Oversee guest feedback and online reviews

**Private Events & Sales**

Private events are a vital and growing part of Zambri’s business. The General Manager plays a central role in driving this revenue stream while ensuring every event reflects our standards of hospitality.
- Serve as the primary point of contact for all private event and group dining inquiries
- Lead the full event lifecycle, from initial inquiry and sales conversation through planning, confirmation, and execution
- Build client relationships and guide menu, wine, pricing, and service recommendations
- Coordinate timelines, staffing, room setup, staging, and logistics with the leadership team
- Ensure all event details are clearly documented, communicated, and flawlessly executed
- Oversee event contracts, deposits, billing, and post-event follow-up
- Identify opportunities to grow private event revenue while maintaining an exceptional guest experience

**Operations & Administration**
- Collaborate with ownership and the Executive Chef on business goals and execution
- Oversee scheduling, labour efficiency, and cost controls
- Manage tip systems, cash-outs, and administrative accuracy
- Ensure POS and reservation systems are accurate, optimized, and well maintained
- Oversee inventory systems, par levels, and purchasing processes
- Troubleshoot operational and technical issues with a calm, solution-oriented approach

**Wine, Beverage & Facilities**
- Support wine inventory management and monthly counts
- Oversee beverage-related POS programming
- Collaborate with present Wine Director with goal to assume this role
- Ensure equipment, glassware, and service tools are well maintained

**What We’re Looking For**
- 2+ years of senior restaurant management experience (GM, Restaurant Manager, or equivalent)
- Strong leadership, organizational, and communication skills
- Deep understanding of hospitality, service flow, and team dynamics
- Solid food and beverage knowledge
- WSET or comparable experience
- Comfortable with POS systems, spreadsheets, and Open Table reservation platforms
- Calm, confident, hands-on leadership style
- Ability to balance strategic thinking with day-to-day execution

If you are a seasoned hospitality leader who values mentorship, consistency, and genuine guest connection—and you’re excited to lead a restaurant with deep roots and a strong future—we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: From $65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person