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Customer Service Manager
2 weeks ago
Work Term: Permanent
- Work Language: English or French
- Hours: 30 to 44 hours per week
- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
- **Work setting**:
- Automobile dealership
- ** Tasks**:
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Conduct performance reviews
- Supervise office and volunteer staff
- ** Supervision**:
- 5-10 people
- ** Computer and technology knowledge**:
- Word processing software
- Database software
- Project management software
- Inventory control software
- Electronic mail
- Spreadsheet
- ** Security and safety**:
- Criminal record check
- Credit check
- ** Transportation/travel information**:
- Own transportation
- Own vehicle
- Willing to travel cross-border
- Valid driver's licence
- ** Work conditions and physical capabilities**:
- Work under pressure
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- ** Personal suitability**:
- Adaptability
- Collaborative
- Efficiency
- Goal-oriented
- Positive attitude
- Proactive
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
- Patience
- Ability to multitask
- ** Screening questions**:
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- ** Health benefits**:
- Health care plan
- ** Financial benefits**:
- Bonus
- Commission
- Group insurance benefits
- ** Other benefits**:
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program
