Customer Service Manager

2 weeks ago

Gatineau, Canada Hull Chrysler Dodge Jeep RAM Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais ou Français
- Heures de travail: 30 to 44 hours per week
- Education:

- Expérience:
**Education**:

- Bachelor's degree
**Asset languages**:

- Mandarin
**Work setting**:

- Automobile dealership
**Tasks**:

- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
**Supervision**:

- 5-10 people
**Computer and technology knowledge**:

- Word processing software
- Database software
- Project management software
- Inventory control software
- Electronic mail
- Spreadsheet
**Security and safety**:

- Criminal record check
- Credit check
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Willing to travel cross-border
- Valid driver's licence
**Work conditions and physical capabilities**:

- Work under pressure
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
**Personal suitability**:

- Adaptability
- Collaborative
- Efficiency
- Goal-oriented
- Positive attitude
- Proactive
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
- Patience
- Ability to multitask
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
**Experience**:

- 3 years to less than 5 years
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- Bonus
- Commission
- Group insurance benefits
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program

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