Patient Care Manager Ambulatory Hemodialysis

**Patient Care Manager Ambulatory Hemodialysis**
- Department:_ Ambulatory Hemo In Centre - Oshawa
- Program:_ Nephrology
- Status:_ Regular Full Time

8 Hour Shifts, Days, On-Call Schedule (Subject to Change)
- Location:_ Oshawa
- Wage Schedule:_ $55.120 - $77.830 per hour
- File Number:_ 2300003341

**DUTIES AND RESPONSIBILITIES**:
Reporting to the Director of Regional Nephrology/Diabetes, the Manager will join the leadership team of the Regional Nephrology/Diabetes program and will lead, guide and be responsible for staff in the Ambulatory In-Centre Hemodialysis Units at Lakeridge Health Oshawa. The Patient Care Manager will lead and support various Ontario Renal Network (ORN) initiatives as part of achieving the strategic objectives in the Ontario Renal Plan 4. The Manager will lead an inter-professional team in providing high quality nephrology care, leading, and supporting strategic initiatives in collaboration with other members of the Nephrology and Diabetes team.

In your role as Patient Care Manager, you will lead and support teams in process improvement for in-centre hemodialysis, working with the current leadership and teams to improve processes and facilitate staff and patient engagement towards meeting deliverables. As the Manager for in-centre hemodialysis, you will plan, coordinate, implement, and evaluate initiatives related to these services in collaboration with the leadership team.

In collaboration with care team members, you will participate in the design, implementation, monitoring, revision and management of client care and system processes and procedures to ensure smooth operation of ambulatory hemodialysis using in depth knowledge of care delivery systems, process improvement, patient engagement strategies, and standards of practice, such as clinical pathways, medical directives, and hospital policies.

In the role of PCM for the Regional Nephrology and Diabetes Programs you will:

- Plan, implement and evaluate current systems and processes in collaboration with other leadership team members.
- Utilize effective planning, budgeting, human resources, and problem-solving skills
- Manage, coach, and develop staff and utilize effective change management skills
- Advance business goals and ORN goals, including operational efficiencies and optimization of interdisciplinary team functioning
- Facilitate and support the implementation of evidence-based practice to achieve excellence in high quality delivery of dialysis care
- Lead process improvement activities for in-centre hemodialysis
- Demonstrate a personal drive to set a vision, inspire others, and work towards a common goal by engaging and empowering staff

**QUALIFICATIONS**:

- Bachelor's degree in a Health or Science discipline with health management experience;
- Master's Degree in a health care related field preferred;
- 3-5 years recent, progressive management experience in related health care services, including a minimum of two years' experience in an acute care hospital setting
- Proven, recent, significant clinical experience in Chronic Disease Management populations; and knowledge and experience in programs for patients with chronic conditions is preferred;
- Demonstrated experience and skills working in Regional models with multiple stakeholders, leading and evaluating projects and initiatives is required;
- Proven experience in a lean healthcare environment or leading/supporting other process improvement initiatives;
- Recent and demonstrated knowledge of quality-based procedures and funding;
- Proven management skills including financial, budgeting, human resources, quality improvement, change management, evaluation and utilization management skills;
- Proven ability to manage complex projects and work with multiple stakeholders and agencies within multi-sited programs/environments;
- Proven track record of achieving results with successful staff engagement that inspires confidence and commitment as well as demonstrated ability to lead effectively and create a high-performance culture that facilitates growth and development;
- Highly motivated team player, with enthusiasm for change and the ability to work well under pressure and meet multiple deadlines;
- Proven knowledge of, and ability to work with, collective agreements and Labour Relations standards and demonstrated knowledge of relevant legislation, standards, and related best practice guidelines;
- Proven effective organizational, planning and evaluation skills;
- Effective and excellent communication (written and verbal) and interpersonal skills and well
- developed negotiation and conflict management/resolution skills;
- Proven ability to act as a resource to various health professionals, such as front line staff, managers;
- Must have satisfactory performance record;
- Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
- Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety pro