Guest Services Agent

JLL supports the Whole You, personally and professionally.
The Guest Services Agent will provide a welcoming approach to all Capital One employees and visitors while efficiently managing reception areas to accommodate employee and guest needs. The role is client facing and the Guest Services Agent will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs.
**Various duties to include**: verifying identity, checking in and out any visitors and referring / escorting visitors to reception or meeting areas. The receptionist will be responsible for answering incoming calls, directing calls, as well as general office support with a variety of clerical tasks. Reports to the Regional Human Experiences Manager.
WHAT YOU'LL DO
Greet / host / provide support for guests, visitors and employees
Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable
Point of contact for packages/deliveries
Prepares packages and creates shipment labels
Update phone lists
Respond and follow through to requests for information and communicate with all levels of management with mínimal supervision
Organizes and maintains reception / front desk areas
**Housekeeping Duties (i.e.**: pick up and display newspapers, umbrellas, coffee machine maintenance, etc.)
Maintain conference rooms for cleanliness / reserve conference rooms, including ordering and/or setup
Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms
Assists with the coordination and scheduling of office/building maintenance activities
Works collaboratively within the facility management team
Anticipates and responds to Client’s needs and concerns
Identifies potential risks and escalate, to ensure no incident or disruption to the Client’s operations
Additional job duties, as requested
WHAT WE'RE LOOKING FOR
High school diploma or general education degree (GED);
2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
Proven skills with the ability to manage multiple priorities and deliver results in a fast paced environment.
Track record of initiative, integrity and good judgement.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).
WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.