Restaurant General Manager

**General Manager**

Company Description

Passionate Hospitality Group is a team of diverse individuals who have partnered together to build impactful teams, cultivate long lasting relationships and provide a variety of memorable culinary and hospitality experiences. Drawing from over 50 years of combined Food & Beverage management experience, Passionate Hospitality Group offers expertise in the operational management of restaurants, wedding & special event catering, event facilities management, bakeries, golf course & curling food & beverage, school cafeterias, stadium concessions, commercial, educational and industrial catering.

Our home is in Edmonton, Alberta, but we have traveled throughout our province and beyond to share our services. Our clients are just as multifaceted. It is not uncommon to find any one of our partners offering a fine dining sunset dinner with a romantic view and another partner serving poutine from a food truck. The hospitality industry is about service and guest satisfaction. Our vision is to reach beyond these expectations and create an experience that is memorable, so memorable that our guests return time and time again.

Glasshouse Kitchen|Bar, a division of Passionate Hospitality Group, is uniquely located in the Enjoy Centre, with uninterrupted views of Lois Hole Provincial Park and breathtakingly beautiful sunsets overlooking Big Lake. Glasshouse has established itself as an incomparable date night, brunch & live music experience, as well as one of the premier event venues in Alberta. Guests can expect to experience a thoughtfully prepared menu, using the finest locally sourced ingredients, whether seated in our elegant dining room or grabbing a quick bite in our casual cafe'.

We are an owner operated, but quickly growing company looking for someone who shares our values.

Exactly what are those values? Let’s dive in

**Memorable Experiences**

We believe in creating lasting memories and moments, one experience at a time.

**Purpose & Passion**

We believe in connecting experiences and relationships with passion.

**Respect & Mindfulness**

We believe in honouring others’ beliefs, practices, and values and we are mindful that each person and experience is unique and should be celebrated for its diversity.

**Connection**

We believe in the power of connection with our clients and the greater community.

**Excellence**

We are committed to delivering the highest level of professionalism, service and value to our clients.

To sum it up, we are looking for an authentic, highly organized and passionate person who wants to help create thoughtful memories and impactful moments with our team as well as our clients.

**Role Description**

This is a full-time, on-site role, as the General Manager of Glasshouse Kitchen|Bar located in St Albert, AB.

As the General Manager, you will oversee the daily FOH & BOH operations of the company, including managing staff, developing and implementing strategies to improve efficiency and profitability, and ensuring exceptional customer service. You will also be responsible for financial planning, budgeting, and reporting, as well as monitoring and maintaining quality standards.

**Key Tasks**:
Oversee all aspects of Hospitality + Service including floor support and interacting with guests in restaurant and café

Ensure seamless and efficient opening and closing of café and restaurant

Establish business plan by surveying restaurant demand

Meet restaurant financial objectives

Work with ownership on developing and implementing marketing, advertising and public and community programs

Maintain guest satisfaction by monitoring, evaluating and auditing food and beverage offerings and service

Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry

Work with management and ownership to develop, implement and follow-up on all Glasshouse initiatives, standards and procedures (including dress code) aiming for consistent productivity and quality

Hire qualified employees
- Organize and facilitate staff training
- Set up training schedules for new staff
- Train and develop staff with support of other qualified, experienced staff
- Communicate training schedule with rest of the team to ensure trainees are set up for success each shift
- Ensure all staff has complete training
- Schedule and facilitate ongoing training for all staff
- Supervise, coach, develop and evaluate staff
- Constructive feedback
- Conduct performance reviews (30/60/90 days and annually)
- Ensure staff are scheduled based on business needs

Labour cost control

Seasonal beverage and food menu development in partnership with Chef and FOH Manager

Ensure inventory and product ordering is accurate and complete
- Daily ordering of baked goods from bakery
- Grocery ordering
- Non-alcoholic drinks, liquor, wine and beer ordering and inventory
- maintenance including product rotation
- Café product
- Supplies and linens
Build and mai