Booking Specialist I

**Pureform Radiology - Patient Booking Representative**

Pureform Radiology is a specialized diagnostic imaging provider offering community-focused services in Calgary and Airdrie. Our clinics currently offer X-ray, Ultrasound, Mammography, Bone Density Testing, Pain Management (including Fluoroscopy-guided and Ultrasound-guided injections at select locations), and Biopsies.

With a team of more than fourteen Radiologists, we support a range of subspecialties including General Imaging, Musculoskeletal, Interventional Radiology, Breast Imaging, Pediatric Imaging, and others.

**About the Role**:
We are seeking a Booking Representative to join our dynamic and high-volume scheduling team. Reporting to the Booking Team Lead, you will be the first point of contact for patients booking their imaging appointments. You will handle a high call volume, offering clear, compassionate support while coordinating appointments for various specialized diagnostic procedures such as cortisone shots, PRP injections, fine needle aspirations, and biopsies.

**Key Responsibilities**:

- Manage large volumes of incoming calls using advanced scheduling software.
- Book appointments across multiple clinic sites.
- Provide patients with clear information about exam preparation, available time slots, and clinic procedures.
- Respond to patient questions regarding diagnostic services, ensuring understanding of all preparation and post-procedure instructions.
- Offer empathetic support to patients and escalate complex concerns to the appropriate department or clinical team.
- Meet key performance targets such as daily call quotas and quality metrics.
- Input requisition data accurately and maintain precise records in the scheduling and electronic medical record (EMR) systems.
- Follow standardized protocols to ensure a smooth and professional patient experience.
- Collaborate with Radiologists, Nurses, and Technologists to ensure efficient scheduling and mínimal service delays.
- Maintain patient privacy in accordance with HIPAA and internal confidentiality standards.
- Communicate professionally and kindly with patients via phone; use effective de-escalation techniques when necessary.
- Stay current with software updates and internal system changes.
- Participate in ongoing internal training to enhance skills and industry knowledge.
- Perform other duties as required.

**Qualifications and Experience**:

- High School Diploma required.
- Medical Office Assistant certificate or healthcare-related education is an asset.
- Minimum of 2 years’ experience in medical booking, reception, or administrative roles.
- Strong administrative skills and knowledge of diagnostic imaging procedures preferred.
- Comfortable working with scheduling platforms, EMRs, and Microsoft Office tools (Outlook, Teams, Excel).
- Proven multitasking ability—capable of handling continuous incoming calls while managing daily tasks.
- Reliable transportation to travel to head office as needed.
- Team-oriented, flexible, and eager to adapt to new processes or systems.
- Strong communication and interpersonal skills.
- Capable of learning and using medical terminology in scheduling decisions.
- Able to work effectively with patients and coworkers from diverse backgrounds.
- Maintains professionalism and sound judgment under pressure.

**Why Join Pureform?**
We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and provide accommodations during the recruitment process upon request.

**Eligibility**:
All applicants must be legally entitled to work in Canada without restrictions.

Pay: From $19.25 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person