Manager, Registration, Records and Pathways

**Land Acknowledgement**

**_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._**

**_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._**

**What responsibilities will you have in this role?**

Under the direction of, and reporting to the Senior Manager, Academic Records, the Manager, Registration, Records, and Pathways, provides leadership and direction to the team responsible for student registrations, student records, and pathways. As a member of the Registrar's Office management team, the incumbent provides direct support related to the planning, implementation, evaluation, and continuous improvement of registration and record processes, policies, and services to students and staff of George Brown College.
- Responsible for the integrity of the student record processes (registration through to graduation) for all post-secondary, Tuition Short, Apprentice, Continuous Education and anomalous programs and course offerings to ensure maximum funding to the college while adhering to the Ministry of Colleges, Training and Universities guidelines and policies.
- Responsible for disseminating registration and end of term related information to appropriate stakeholders.
- Works with the Academic divisions, Student Affairs, Finance representatives and the coordinators of each functional unit within the Registrar’s Office and ensures effective and direct regular communication with them regarding the effectiveness of operational procedures.
- Reviews procedures and modules in the SIS to ensure the priorities of the Academic divisions, Finance, Student Success and the Registrar’s Office are met.
- Responsible for facilitating the resolution of problems which are identified by the divisions and the functional units.
- Ensures any changes to procedures are documented and circulated to the divisions impacted by these changes and that staff in the Registrar’s office as well as front-line staff are updated and trained on new registration and related procedures.
- Creates and reviews internal operating procedures, re-engineering procedures where necessary and possible to ensure effective customer service, utilizing available resources within the Registrar’s Office.
- Standardizes processes for all divisions, where possible. Ensures effective implementation of new procedures in the SIS with respect to new types and forms of Registrations.
- Oversees the systems and processes of the college’s Transfer Credit activities and automated transfer credit service, to promote student mobility and improve student retention.
- Ensures a high level of performance through effective recruitment, hiring, training monitoring and evaluation of staff.
- Contributes to RO business plan and annual budget development; tracks progress and reports on departmental business plan initiatives as a member of the management team.
- Other related duties as assigned.

**What qualifications do you need for this role?**
- Four-year Degree or equivalent from a recognized post-secondary institution in Business, Information Systems or equivalent.
- Minimum five years’ experience leading multidisciplinary teams, coaching staff, providing clear and constructive feedback, with positive (individual/team) project results. Experience working with a diverse student and staff population, in an educational setting.
- Outstanding client service skills coupled with the ability to quickly resolve conflicts are essential to the position.
- Comprehensive knowledge of policies and procedures relating to a post-secondary Registrar's Office.
- Excellent organizational and administrative skills in a demanding, fast-paced, tech-savvy environment; ability to adjust priorities quickly to ensure time-sensitive deadlines are met.
- Demonstrated ability to initiate, develop and maintain partnerships, relationships, and regular contacts, and to facilitate collaborative and innovative approaches.
- Exceptional interpersonal and customer service skills and the ability to deal effectively with students, parents, and staff in complex situations.
- Highly motivated, with the ability to function in a high volume, stressful environment.
- Excellent written and oral communication skills.
- Ability to travel between campuses.

**NOTES**:

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