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Help Desk Technician I
2 weeks ago
**LOOKING FOR AN AMAZING CAREER OPPORTUNITY?**
**WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO**
Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today
**KWE IS CURRENTLY HIRING FOR A HELP DESK TECHNICIAN I**
KWE is currently looking for a Help Desk Technician I who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.
**WHY KWE?**
- On-going training and development to ensure your success.
- A fast-paced, dynamic, and fun environment with a great team.
- A generous bonus program linked to company & individual success.
- Competitive and equitable compensation packages.
- Dental, Medical, vision, Life, dependent life, and critical illness insurance.
- Employee Assistance Program.
- Paid time off benefits.
- Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
- Immediate RRSP eligibility.
**REQUIREMENTS**
- Formal Academic training in Information Technology or related field; plus 4 years of related experience; or equivalent combination of education and experience.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
**DETAILS OF THE JOB**
- General understanding of Network Infrastructure
- WAN topology, KWE Canada and KWE worldwide.
- LAN topology, Canadian terminals.
- TCP/IT scheme and subnet assignments.
- Naming scheme, servers & workstations.
- User account & domain administration.
- Standard desktop client image creation and installation.
- Standard file server setup and drive assignment.
- Network Printer creation and maintenance.
- Hardware setup and maintenance.
- RF network standard setup and maintenance.
- General troubleshooting techniques.
- Over the phone support basics.
- Actively troubleshoot user errors and provide instructions/training when needed.
- Complete work instructions as assigned by National IT Manager within the preassigned deadlines.
- Effectively communicate issues and strategies to aide in the successful support of user base.
- Provide back up support for all operational software systems and services upon unexpected employee absences, vacation, or business surges.
- Adhere to and administer KWEC Electronic Communications and Data Security Policy.
- Exercise extreme confidentiality and report any violations of KWEC Electronic Communications and Data Security Policy to IT Department.
**ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW