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Dispatcher/customer Service

2 weeks ago

Edmonton, Canada Able Auto Transport Full time

Auto Transport Dispatcher/Sales Personal

(Full Time)

**Qualifications**:

- Experience in customer service and carrier-driver relations is required to be successful in this role
- This is a very fast-paced environment with a lot of multi-tasking and close attention to detail necessary to maintain accuracy
- 1-2 years of Auto Transportation Dispatch experience
- Must be able to multitask and work in a fast-paced environment
- Sound judgment, initiative and professional communication skills must be always exhibited
- Strong organizational skills, ability to prioritize workload
- Ability to work independently and in a team environment
- Self-starter and motivated to achieve

**Responsibilities**:

- Manage software dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads
- Ensure driver compliance with Department of Transportation regulations
- Complete daily reporting of dispatch activity
- Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions
- Build customer relationships
- continuously work on customer/account relations
- Provides customers with carrier updates
- Provide general support to all customers
- Carrier relations to obtain positive feedback from drivers
- Confirm orders are delivered

**Benefits**:

- Medical/Dental/Vision

Full description

Job Description Able Auto Transport is a leading car shipping company in Western Canada. We specialize in Open Carrier vehicle transport. Servicing the most exquisite manufacturers automotive groups, dealerships, auto auctions, car rental companies, and private customer vehicle relocation. We offer specialized, rapid car shipping. The mission of Able Auto Transport is to offer the best customer satisfaction. Our focus is service, reliability, transparency, and consistency. Able Auto Transport is growing due to increased volume of business and is seeking to add outstanding individuals for our Dispatcher/Sales role. Experience in customer service and carrier-driver relations is required to be successful in this role. This is a very fast-paced environment with a lot of multi-tasking and close attention to detail necessary to maintain accuracy. This is an excellent opportunity for someone that enjoys working independently with customers and prefers a sometimes hectic and demanding role. We offer outstanding benefits and opportunities for growth. Responsibilities include:

- Manage software dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads.
- Ensure driver compliance with Department of Transportation regulations.
- Complete daily reporting of dispatch activity.
- Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions.
- Build customer relationships
- continuously work on customer/account relations.
- Provides customers with carrier updates.
- Provide general support to all customers.
- Carrier relations to obtain positive feedback from drivers.
- Confirm orders are delivered. Requirements:

- 1-2 years of Auto Transportation Dispatch experience
- Must be able to multitask and work in a fast-paced environment.
- Sound judgment, initiative and professional communication skills must be always exhibited
- Strong organizational skills, ability to prioritize workload.
- Ability to work independently and in a team environment.
- Self-starter and motivated to achieve.

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Morning shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- dispatching: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)