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Box Office Associate

2 weeks ago

Toronto, Canada Lighthouse Immersive Art Space Full time

**Box Office Associates are primarily responsible for providing excellent customer service and processing all on site ticket purchases, both in advance and on the day of event. As well as providing friendly, knowledgeable information regarding all products and services in a timely and professional manner, while maximizing revenue through up-selling when applicable.**

**Duties and Responsibilities**:

- Handling a large volume of sales
- Processing and managing cash, debit and credit card transactions with confidence
- Operating box office software and ensuring all account data is captured accurately
- Processing change of date requests, including all associated fees and documentation
- Maintaining discretion, regarding confidentiality of all account information
- Adhering to and interpreting all box office policies and procedures, to provide a high level of service
- Troubleshooting equipment and hardware
- Balancing daily transactions, ensuring that all sales are accurately balanced
- Being familiar with the venue and surrounding area
- Thoroughly understanding all Lighthouse Immersive staff policies
- Knowing details of all ticket pricing, schedules, promotions and operations
- Engaging with patrons, to resolve their ticketing related questions and issues
- Other duties as required and assigned by Management

**Requirements**:

- Ability to work a flexible schedule, including evenings and weekends
- Superior customer service and communication skills
- Ability to work independently and as part of a team
- Prior cash handling and customer service experience is considered an asset
- Ability to work 9 or 9.5-hour shifts, when needed
- Knowledge of box office software and Google Workspace is considered an asset

**Job Type**: Part-time

**Salary**: $18.00 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- Store discount

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Weekend availability

COVID-19 considerations:
Rapid tests available for all staff on site

Application question(s):

- Are you available to work between 25-30 hours a week, evenings and weekends?

**Education**:

- Secondary School (required)

**Experience**:

- box office/events/exhibit: 1 year (preferred)