Information Technology

Mitchell Plastics is an award-winning and growing Company. Our key strength is that we offer our world-wide Automotive customers a single source alternative for all of their interior automotive plastic part needs. As an Employer, we offer an exciting opportunity for you to be part of our growing "Best In Class" Team in the automotive industry today. We believe that our people are what makes us great and strive to offer our employees opportunities for advancement. Come join our Team, and learn first-hand how you can contribute to our “Innovation Inside” Put yourself in the driver’s seat; imagine where a career here could take you. Mitchell Plastics is an award-winning and growing company. Our key strength is that we offer our world-wide automotive customers a single-source alternative for all of their interior automotive plastic part needs. We have over 2,800 innovative team members, across 7 manufacturing locations throughout North America, who are dedicated to ensuring our position as a global top-tier automotive interior supplier. As an employer, we offer an exciting opportunity for you to be part of our growing "Best in Class" team. We believe that our team members make us great, and we offer ongoing opportunities for advancement. Our talented team is continually expanding and we are always on the lookout for driven individuals to become a valued part of our success. Come join our Team, and learn first-hand how you can contribute to our “Innovation Inside” Mitchell Plastics provides - Development and training plans - Bonus eligibility - RRSP matching - Medical, dental, vision plans - Life Insurance and Long Term Disability benefits - On demand pay options using Dayforce Wallet **The Role**: We currently have an exciting opportunity to join our team in a Technical Support role., based out of our Mitchell Plastics Kitchener, ON location. Responsibilities would include: - Provide client support; maintenance, repair and installations of computer systems (hardware and software), assistance in LAN installations, maintenance of hardware and print operations as required. Maintain accurate records of maintenance performed and inventory of all equipment. - Maintains Help Desk system: addresses, updates and closes tickets. - Supports and troubleshoots user problems. Determines if the problem is hardware, software or procedural and works to resolution. Where necessary, escalates problems to appropriate resource and follows-up to ensure resolution meets user needs. - Acts as an interface between PC users and outside support organizations for hardware and software maintenance. - Assists in maintaining software licensing agreements, including maintaining a current hardware and software inventory for the corporation. - Recommends and/or conducts user training on PC software, hardware usage and network capabilities. - Assists in installing and upgrading PC networked software and hardware. - Maintains inventory records of equipment and hardware, as well as maintenance records for each piece of equipment. - Schedules routine and preventative maintenance checks and logs information into the appropriate equipment logs. Completes PMs to the schedule. - Evaluates and analyzes Help Desk tickets for recurring problems. Makes recommendations to reduce Help Desk tickets. - Special project assignments. - Participate in on-call rotation. May require after hours or weekend support of users. May need to work off hours on tasks that have the potential to interrupt service. - Minimum of 1 - 3 years relevant experience as a Hardware technician\support. - Certifications such as CompTIA A+, ITIL preferred - Working knowledge of Microsoft Windows Operating Systems, Microsoft Office Productivity Suites, and CAD Software. - Experience in troubleshooting computer network connectivity issues - Ability to follow established processes. - Commitment to continuous improvement - Ability to work in a flexible environment as a member of a team or independently. - Good verbal and written communication skills - Excellent judgment and customer interaction skills