Director, Information Technology Services

Director, Information Technology Services / Chief Information Officer-
- **Job Number**:3606

**Job Type**: Full-Time
**Location**: 150 Frederick St - Regional Admin Headquarters
**Job Category**: Information Technology
**Number of Positions**:1
**Department**: Information Technology Services
**Division**: Corporate Services
**Hours of Work**: 35
**Union**: Management/Management Support
**Grade**: Management/Management Support Grade 11
**Salary Range**: $153,062 - $191,318

**About Us**

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

- Taking only what we need
- Leaving some for othersKeeping the dish clean-
- This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.-
**The Role** Provides visionary, strategic leadership to ensure the efficient and effective use of technology resources to help meet corporate, departmental, and divisional goals and objectives. Provides leadership and strategic direction to the corporation in the management, selection, securing, and use of information technology assets and systems.

Builds relationships with Council, Corporate Leadership Team (CLT), other Senior Management, ITS management and staff, and community partners (including area municipalities and Waterloo Regional Police Service (WRPS)) to enhance service delivery and identify opportunities for technical innovation and business transformation throughout the Region of Waterloo.-
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Duties/Responsibilities** Supervises a Manager, Corporate Data and Applications; Manager, ITS Security, Infrastructure and Operations; Manager, ITS Planning and Projects. Indirectly supervises unionized and non-unionized staff.
- Leads the development and implementation of a long-term technology strategy, enterprise architecture, and digital roadmap that align with the Region’s Strategic Plan and evolving public service delivery models. Advises CLT and Council on technology investment priorities, digital trends, and innovation opportunities.
- Evaluates and develops technology strategies, operational plans, and investment plans that align technology with the Region’s service priorities and goals.
- Directs operation of the Division and ensures efficient use of resources while meeting the management performance standards of Council and CLT.
- Develops and maintains an Information Technology Service Management (ITSM) framework that ensures optimal service delivery, performance, issue resolution, and effectiveness standards for the Division. Measures compliance and identifies and implements continuous improvements. Provides direction to maximize and maintain efficiency of all corporate technology resources.
- Works effectively and collaboratively with Senior Management Team peers, CLT, ITS, and regional staff. Effectively communicates information technology strategies and plans to the organization, and the public as required.
- Supports and ensures alignment of Service Level Agreements (SLA) with internal departments and supported agencies to promote consistent, transparent, and measurable service delivery. Analyzes SLA performance data and facilitates collaborative improvements where commitments are not met.
- Directs project management, project portfolio/capacity planning, project prioritization, and risk standards and ensures effectiveness.
- Directs the planning, identification, evaluation, assessment, procurement, implementation, administration, operation, and maintenance of all new systems including advanced technologies (e.g., artificial intelligence) to ensure measurable value for the corporation and the public.
- Reviews and approves major contracts for information technology services, hardware, and software, ensuring value, transparency, and vendor accountability. Identifies and provides recommendations to improve operational efficiency and effectiveness through using technologies that meet client needs, and ensures adherence to service standards.
- Oversees the creating, implementation, and governance of policies related to information security, technology acquisitions, information management, use of technology services and assets, data protections, cybersecurity, and digital ethics to ensure compliance with legislative and corp