Customer Service Representative

1 week ago

Richmond Hill, Canada RICHMONDHILL AUTO GLASS INC. Full time

Full Job Description

RICHMONDHILL AUTO GLASS searching for a Full-Time Service Desk Customer Service Representative If you have a Customer Service experience, a dynamic personality, a great worth ethic, and have an organized approach to your daily life than you have what we are looking for as we can teach you the rest

This cross-functional position will be responsible for the following:

- Collect all relevant customer data and accurately set up new assignments in Summit (i.e. customer name, address, phone number, and insurance company, etc.)
- Set reasonable expectations for the customer, and educate them on the repair process
- Have thorough understanding of estimating software, required to process estimates.
- Gather additional information that may be required from the insured.
- DATA- Ensure proper dates are inputted in the estimating systems
- real time dates.
- Parts
- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.Generate sales/buys from online leads.
- Greeting walk in and telephone customers in a courteous and friendly manner
- Contacting customers to book estimates
- Booking in repairs with customers
- Entering customer information into data base
- Make outbound calls to customers
- Other administrative duties as assigned

Required Skills and Qualifications:

- Excellent customer service skills
- At least 2 to 3 years of experience in auto business.
- Knowledgeable Microsoft office, incl excel, words, outlook, PDF.
- Experience ordering parts on with shop management software
- Solid problem solving and troubleshooting skills
- verbal and written communication skills in English.
- Meticulous attention to detail, organizational and time management skills
- Proven ability and willingness to follow through on issues to ensure customer satisfaction
- Able to handle multiple priorities in a fast pace work environment
- Able to perform duties with mínimal supervision
- Proven ability to work harmoniously in a team environment
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
- Be attentive to details.

Hours are:
Weekdays 8AM-5PM

Saturdays 9AM-4 PM

Salary starts from $20 an hour

**Job Types**: Full-time, Permanent

Pay: $18.00-$24.00 per hour

Expected hours: 40 per week

Work Location: In person

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