Customer Service Representative

2 weeks ago

Winnipeg, Canada Accudraulics Full time

**Job description**

Accudraulics is looking for a young, aggressive, problem-solving **Customer Service Rep** to support our team in providing timely and accurate responses. If you take pride your work and want a place to grow and advance, send us your resume.

As **Customer Service Rep**, you will communicate directly with existing and new clients to establish and meet their parts and service request needs. You will learn about a wide variety of industries and manufacturers.

You will be held accountable for meeting service metrics and targets. Occasional site visits with field reps may be required to gain industry and product knowledge.

Job Responsibilities

**Customer Service**
- Answer inbound inquiries and record details in CRM
- Resolve customer issues and provide support as needed
- Prepare parts and service quotations for customers
- Build and maintain client relationships by working in a professional and ethical manner.

**Order Processing**
- Create Sales Orders for new orders
- Create Order receipts for inbound shipments
- Create Invoices for orders completed

**Logistics**
- Research and contract freight carriers for inbound and outbound shipments
- Receive vendor shipments
- Ship customer orders

**Warehouse Management**
- Put inventory items away as needed
- Maintain clean & tidy inventory area, customer service desk and shop area

**Benefits**
- Professional team culture
- Collaborative culture and work environment
- Full health benefits package
- Be part of a hardworking and energetic team

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3C2E6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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