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**Service Advisor**: **Type**: Entry Level and willing to train **Description**: Service Advisors are the liaison between customers and the Auto Technician. They perform general office duties, receive complaint logs, sell merchandise, and explain the work performed and associated costs to customers. **Pay Plan**: Commensurate with experience. **Pay Range**: Commensurate with experience. **Job Duties**:Essential Duties NOT in order of importance (included but not limited to) - Providing exceptional customer service to our valued clients by exceeding their needs and expectations. - Answering incoming phone calls and inquires related to vehicle servicing. - Meet and greet customers arriving for service appointments. - Create quotes and work orders for vehicle repairs. - Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options. - Provide the clients with regular information and updates regarding the status of vehicle repairs. - Work with the parts department to determine parts availability and scheduling of future service appointments. - Complete and close repair orders. - Advise clients about warranty protections and potential cost savings. - Review the repair order and service performed with the client after the service has been completed. **Your Capabilities And Credentials**: - High School Diploma. - Minimum of 5 years of experience in a customer service or sales capacity related to the automotive industry. - Mechanical inclination and a working knowledge of "how cars work". - Ability to be professional and deliver exceptional service to clients. - A well-defined sense of diplomacy, including negotiation and conflict resolution skills. - Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers. - Strong organizational and time management skills. - Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets. - A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments. - Detail oriented, self-motivated, and resourceful. - Excellent skills in Word, Excel, and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.). - Knowledge of CDK computer operating system or similar systems would be considered an asset. - Must possess a valid driver's license and a safe driving history.
