Regional Service Agent
2 weeks ago
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Role Designation: In office
**Benefits to joining Allstate**
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back
Our team is growing, and we are actively looking to hire a Regional Service Agent Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST).
**Accountabilities**:
- Respond to customer inquiries about their policy in a professional manner.
- Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed
in.
- Provide personalized service while being a Trusted Advisor with respect to insurance.
- Promote Allstate features and benefits as part of ongoing portfolio reviews.
- Manage policy renewal process and client inquiries to make changes to their policies.
- Reply to on-line requests as required
- Promote client loyalty through attention to detail and relationship building during policy
renewals and updates.
- Meet and exceed key performance and attendance metrics.
Qualifications:
- Post-secondary education or equivalent work experience
- Must have General Insurance License (OTL) or willing to obtain
- Greater than 1 year customer service experience
- This is an in-office position. You must be able to commute to and from the agency and have a space conducive to working from home.
- Language preferred - Mandarin, Cantonese.
**Bonus Qualifications**:
- Call center, face to face customer service experience and insurance experience is preferred.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you
require accommodations, please let us know and we will work with you to meet your needs.
LI-PK1
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