Toronto - Travel Agent Support (Tico Certified)

7 days ago

Toronto, Canada The Travel Agent Next Door Full time

**About Us**

At **The Travel Agent Next Door (TTAND)**, we’re not your typical travel company — we’re a community.
We help independent travel professionals across Canada grow their businesses by giving them the tools, training, and support they need to succeed. Our team is passionate, collaborative, and always ready to make things happen.

We’re on the lookout for a **fun, travel-savvy problem solver** to join our **Agent Support Team** in our downtown Toronto office. If you love helping people, enjoy figuring things out, and get excited by the idea of supporting hundreds of travel entrepreneurs — this could be your perfect fit.

**What You’ll Do**

Every day is different, but you’ll get to:

- Be the go-to person for our home-based travel agents, answering questions and helping them find solutions fast.
- Coach and mentor agents to help them build confidence with systems, bookings, and client service.
- Jump into ClientLinq to assist with invoices and reservations.
- Troubleshoot and collaborate with other departments to keep things running smoothly.
- Call our agents each month to check in, celebrate wins, and collect valuable feedback.
- Create training materials, host webinars, and make learning fun and easy for everyone.

**What We’re Looking For**

You’ll shine in this role if you:

- Have **3+ years of experience** in the travel industry (retail, corporate, or support).
- Hold a **TICO certification** (required).
- Know your way around **Sabre or Apollo** (ticketing experience is a big plus).
- Have experience with **ClientLinq** or are eager to learn.
- Are an excellent communicator — written, verbal, and virtual.
- Love helping people and solving problems with patience and positivity.
- Are tech-savvy and quick to learn new tools.
- Thrive in a fast-paced, collaborative environment where teamwork is everything.

**Why You’ll Love Working Here**
- Full-time, permanent position (hybrid, Toronto downtown office).
- 8-hour shifts between **9 a.m. - 8 p.m. EST**, Monday to Friday.
- Work **one Saturday every four weeks** (you’ll get the Friday off that week).
- Proof of vaccination required for office access.

**Perks & Benefits**:

- Extended health, dental, and vision coverage
- Employee Assistance Program (EAP)
- A team that truly cares — supportive, social, and full of travel stories
- Opportunities to grow, learn, and make your mark in a fast-growing company

**Join Us**

If you’re the kind of person who loves to help others succeed, geek out over travel systems, and believes in making work fun — we’d love to meet you.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

**Experience**:

- Travel Sales and Consulting: 3 years (required)
- Customer support: 3 years (required)

**Language**:

- English Fluently (required)

Licence/Certification:

- TICO (required)

Work Location: Hybrid remote in Toronto, ON M5J 1R7

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