IT Support Analyst, Information Systems
4 days ago
Reporting to the Manager, Information Systems, this six-month entry-level contract offers valuable hands-on experience with the potential for full-time employment. The role focuses on day-to-day operational client support, guided by mentorship from a senior team member.
**IT Support Analyst, Information Systems**- Key Responsibilities**
- Technical Support & Troubleshooting: Assist users by diagnosing and resolving hardware and software issues.
- System Installation & Maintenance: Install, configure, update, and maintain hardware and software.
- Documentation & User Training: Maintain records of IT procedures, document common issues, and educate users on best practices.
- Support across locations: Provide IT support for both the Calgary office and remote field offices.
- Vendor & Service Coordination: Collaborate with a managed service provider (covering service desk, network, and server management) and external third-party technical services.
- Education: A university degree, college diploma or certificate in computer science, information management, or a related field.
- Minimal work experience required - ideal for an aspiring IT professional looking to gain valuable experience
- Technical Skills:_
- Ability to diagnose, troubleshoot and resolve hardware, software, and network issues efficiently.
- Solid understanding of desktop computers, laptops, peripherals and external devices.
- Conceptual familiarity of networking (routers, switches) and storage solutions.
- Basic understanding of Windows Operating Systems, databases, and cloud platforms.
- General knowledge of Cybersecurity best practices and general safeguards
- Soft Skills:_
- Ability to communicate technical concepts clearly and assist users with IT challenges.
- Strong attention to detail, ensuring accuracy in troubleshooting and documentation.
- Collaborative approach with colleagues and external partners to promote teamwork and efficiency.
- Enthusiasm for learning new technologies and staying current with industry trends.
- ‘Nice to Haves’:_
- Experience with ticketing systems and troubleshooting methodologies
- Experience configuring Windows 11 and Microsoft Office products.
- Understanding of DNS, VPN, IP addressing, and firewall configurations.
- Familiarity with scripting/programming languages (Python, PowerShell, C#).
- Exposure to remote desktop & virtualization technologies (VMware, Citrix).
- Experience with ticketing systems and troubleshooting methodologies.
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