Application Support Analyst

We are looking for an Intermediate Application Support Analyst for a 4-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.This position is a hybrid position primarily on-site in downtown Calgary with 5 days per month remoteRole DescriptionOur client is looking for a motivated, relational, detail oriented, self-starter to take on an Application Support Analyst role within the OneStop Support Team. OneStop is an online platform designed to streamline the application process for Alberta’s O&G Industry, while at the same time, supporting better-informed decision making at the Company. The OneStop product is being supported using Agile / Kanban Methodology that specifically aligns to the Company’s software development process and business engagement needs.ResponsibilitiesPerforming analysis, troubleshooting, identifying root cause and resolution of OneStop support inquiries. Creating and maintaining operational support documentation and adding to the team knowledge base. Technical Administration within Azure DevOps and ASM/ServiceNow using ITIL best practices. Performing various database related tasks, such as SQL database queries and scripts to analyze and fix data. Consulting and collaborating with people: end-users, developers, quality assurance and business analysts, to identify technical errors and requirements for resolution. Proactive systems monitoring. Identifying continuous improvement opportunities and willingness to work on implementing them. Ensuring software is stable and sustainable by guiding project teams during warranty periods. Required Skills and ExperienceBachelor’s in information technology, Computer Science, or a related discipline Customer-service oriented, evidenced by a solution-focused, pro-active, self-starter mindset Experience in software troubleshooting and support 3+ years of experience in programming Good coding and scripting skills (MS SQL, Powershell, Python) Experience working with SQL and relational databases (MS-QL & MYSQL) Experience with continuous integration and related tools such as Git Strong communication skills and process documentation skills Strong analytical thinking and troubleshooting abilities Friendly and outgoing with a positive and cooperative attitude Able to successfully work independently and as part of a team in a fast-paced and high-pressure environment, with ability to multi-task Able to identify problems, creatively think of solutions, and decide on the best course of action regarding the situation. Must have experience and understanding of a variety of technologies and software, and the aptitude to expand their knowledge base as required. Ability to escalate a problem if and when necessary Desired Skills Understanding of Agile methodologies (Scrum, Kanban) with previous practical experience in an agile/scrum project environment Experience using Azure DevOps and ServiceNow Experience with some of the following would be considered an asset: Node JS, Tibco, OpenText AppWorks, SharePoint, JavaScript, MongoDB, .NET Background or knowledge of oil and gas upstream activities or the regulatory work associated with industry Familiarity with cloud infrastructure (Azure) Please note that while all applications are appreciated, only candidates selected for interview will be contacted.InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.