Systems Support Analyst

1 week ago

Calgary, Canada McLennan Ross LLP Full time

Our Calgary office is currently recruiting for a Systems Support Analyst. This role will provide timely support to our clients both internal and external focusing on exemplary service. The Systems Support Analyst collaborates with other members of our firm across all three offices.

**Key Responsibilities**:

- Record, update, and resolve incidents and request tickets in NinjaOne
- Contribute to the departmental knowledge base
- Promptly address the technical needs of the users
- Boardroom or meeting set up and support including platforms such as Teams and Zoom
- Configure and support the firm's computers, mobile devices and other peripherals
- Deploy, swap, upgrade, and securely dispose of hardware as required
- Maintain hardware inventory
- Participate in technology projects, initiatives and testing as assigned
- Participate in testing various systems during network maintenance after hours and/or over the weekends
- Other duties and responsibilities as assigned
- Be included in the afterhours support call rotation schedule
- Presents a professional and polished manner
- Works well with others in a collaborative style and capable of working independently
- Demonstrates excellent interpersonal and relationship-building skills
- Possesses exceptional customer service skills
- Has excellent organizational and time management skills to meet tight deadlines

**Key Qualifications and Experience**:

- College Diploma in technology discipline and related work experience
- Extensive experience with, and knowledge of, Microsoft Windows, Microsoft O365, and Document Management Systems
- Experience with remote access technology, including VPN and Citrix XenApp
- Experience with Active Directory and Microsoft Exchange administration
- Experience with troubleshooting and resolving hardware/software issues, including network printers
- Experience with configuring, troubleshooting and resolving issues with iOS and Android mobile devices

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T2P 0G5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- information technology: 5 years (required)

Work Location: Hybrid remote in Calgary, AB T2P 0G5

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