Community Specialist I

**Location**: This opportunity can be remote within Canada (excluding Quebec), or onsite/hybrid in the Vancouver, BC Lower Mainland. Our head office is in Surrey, BC.
- **Annual Base Salary**: $60,000 to $76,400 CAD
- Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal background check.

**Application Instructions**:

- Please submit your **resume and cover letter in PDF format.**

**Community Specialist I**:
Safe Software is hiring a Community Specialist I to support the day-to-day operations and engagement of our FME Community. You’ll contribute to online conversations, manage private user groups, and assist in the delivery of key programs like the Early Adopter Program and FME Breakfast of Champions. Your work will help ensure our Community is an inclusive, informative, and engaging space for all users.

**About The Team**:
The Community Team works to build a strong and connected FME community that fosters collaboration, feedback, and knowledge exchange. We create, support, and manage programs that drive user engagement like the Early Adopters product feedback program, Special Interest Groups, and FME Breakfast of Champions in-person meetups. We also manage online forums, design fun and creative ways for users to learn about FME and connect with each other, and create content that keeps members informed.

**What You’ll Be Doing**:
As a _Community Specialist I_, you will:

- Support conversations and engagement within the FME Community platform.
- Post and moderate discussion topics to encourage participation.
- Help manage private user groups and the Early Adopter Program.
- Coordinate and support events like the FME Breakfast of Champions.
- Share community updates, announcements, and engagement content.
- Monitor conversations to maintain a welcoming, inclusive tone.
- Track and report on engagement metrics to inform future improvements.
- Contribute to special projects that enhance the community experience.

**Qualifications, Skills, and Competencies**:
Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

- 1-2 years of experience in community management, customer engagement, or online communications.
- Strong written and verbal communication skills; comfortable moderating discussions and supporting online interactions.
- Ability to coordinate and support community programs and events.
- Creative thinking and an interest in generating fresh ideas to engage users and grow the FME Community.
- Experience working collaboratively with internal teams.
- Detail-oriented with strong organizational and time management skills.
- Enthusiasm for helping others and supporting a welcoming, inclusive user experience.

**Desired skills / Bonus points**:

- Experience with community platforms or CRM tools.
- Understanding of customer or product communities.
- Familiarity with engagement metrics or reporting tools.
- Interest in learning about data integration and FME technology.

**What Will Help You Succeed in This Role**:

- Curiosity about how people connect and learn in community spaces.
- Clear communication skills and the ability to build rapport with users.
- Attention to detail and care in managing tasks and content.
- Openness to feedback and a collaborative approach to teamwork.
- A passion for inclusion, community-building, and continuous improvement.

**What You Can Expect**:
When you choose a career with Safe Software, you’re also choosing
- **Meaningful Work**: Make a profound impact across our business, workplace and data integration product.
- **A Supportive Environment**:**Feel empowered to share your ideas and implement them with high autonomy and team support.
- **Social Responsibility**: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
- **Learning & Career Development**: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- **Flexible Working Hours**: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- **Work-Life Balance**: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
- **Health & Wellness**: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
- **Family is important**:**We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
- **Shared Success**: Share in Safe’s su