Technical Support Specialist I

**Location**: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland.
- **Annual Base Salary**:$57,100 - $63,000 CAD
- Please note that employment is contingent upon the successful completion of reference checks and background checks.

**Application Instructions**:

- Please submit a resume and cover letter

**Technical Support Specialist I, FME Flow**:
As a Technical Support Specialist I, you’ll be part of a team that helps users integrate, transform, and automate their data using Safe Software’s FME platform. You’ll respond to inquiries from customers, deliver clear and empathetic support, and create educational materials like webinars and tutorials.
You’ll also participate in cross-functional efforts, from product testing to knowledge-sharing across departments. If you enjoy problem-solving, continuous learning, and working with people and technology, this role could be a great fit.

**About The Team**:
Our Customer Success team supports a global and diverse user base. We’re a collaborative, cross-functional group that values inclusion, innovation, and curiosity. We work together to empower customers through technical guidance and shared learning—supporting both our FME Form and FME Flow products.
You’ll be joining peers who are generous with their knowledge, proactive in their learning, and committed to delivering real value.

**What You’ll Be Doing**:
As a Technical Support Specialist (Level 1), you will:

- Respond to customer inquiries and troubleshoot technical issues.
- Build proof-of-concept examples and showcase FME capabilities.
- Create training content, including tutorials, webinars, and knowledge base articles.
- Contribute to testing and providing feedback on new product features.
- Explore systems and technologies related to data integration and automation.
- Keep up to date with FME platform developments.

**Qualifications, Skills, and Competencies**:
Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

**Required skills**:

- 1-2 years in a technical support, consulting, or related customer-facing role.
- Bachelor’s degree, post-grad diploma, or equivalent experience in a relevant field (e.g., GIS, database management, data analytics, software systems).
- Clear and empathetic communication.
- Analytical and creative problem-solving abilities.
- Comfortable presenting technical content.
- Eager to learn and adapt to change.
- Works well independently and as part of a team.
- Curious, collaborative, and customer-focused.

**Desired skills / Bonus points**:

- Experience with FME or other integration/ETL tools
- Familiarity with Windows and/or Linux environments
- Working with APIs, databases, or cloud-based platforms
- Technical writing or training experience
- Additional language skills

**What You Can Expect**:
When you choose a career with Safe Software, you’re also choosing
- **Meaningful Work**: Make a profound impact across our business, workplace and data integration product.
- **A Supportive Environment**:Feel empowered to share your ideas and implement them with high autonomy and team support.
- **Social Responsibility**: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
- **Learning & Career Development**: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- **Flexible Working Hours**: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- **Work-Life Balance**: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
- **Health & Wellness**: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
- **Family is important**:We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
- **Shared Success**: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
- **An Accessible Commute**: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team

***About Safe Software**:
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wh