Electrical Technical Support
2 weeks ago
RAM is a leading Canadian manufacturer of superior elevating devices for both residential and low-rise commercial use across Canada and the United States. Founded in 1987, our vision has been to engineer and manufacture impactful accessibility solutions without aesthetic compromise.
**About the Role**
RAM's Technical Support is responsible for troubleshooting problems and helping dealers install new products. This individual requires strong technical knowledge and skills, and an exceptional customer service approach.
**Responsibilities**
- Preparation of electrical technical drawings using Electra and/or AutoCad
- Support dealers installing new products with technical support over the phone
- Support trouble shooting and repairs on older products over the phone
- Technical order review and processing
- Other duties as required
**Qualifications**
- Background in Electrical or Electronics (Certificate, Diploma, or Degree)
- Knowledge of electronics, component identification, troubleshooting, understanding basic circuits
- Proficient with Microsoft Office, Electra & AutoCad 2D software
- VSD and PLC experience an asset
- Must have Customer service experience
- Ability to communicate clearly in written and spoken English is required
- Strong interpersonal and teamwork skills
- Knowledge of Solidworks software is an asset
We will provide training specific to our products.
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
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