Current jobs related to Early Resolution Manager - Toronto - Legislative Assembly
-
Early Resolution Specialist
5 days ago
Toronto, Canada Ontario Health Full timeAt Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...
-
Early Resolution Officer
6 days ago
Toronto, Canada Office of the Ontario Ombudsman Full timeAs part of the Early Resolutions team, you will be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues...
-
Registered Early Childhood Educator
3 weeks ago
Toronto, Canada BrightPath Early Learning & Child Care Full timeRegistered Early Childhood Educator (RECE) Join to apply for the Registered Early Childhood Educator (RECE) role at BrightPath Early Learning & Child Care. Centre: Eglinton, ON (5535 Eglinton Ave W #200, Etobicoke, ON M9C 5K5)Pay Range: $17.60- $22 per hour, Government Wage Enhancement offered on top of hourly payJob Type: Full-TimeNo evenings or weekends!...
-
Registered Early Childhood Educator
2 weeks ago
Toronto, Canada BrightPath Early Learning & Child Care Full timeRegistered Early Childhood Educator (RECE) Join to apply for the Registered Early Childhood Educator (RECE) role at BrightPath Early Learning & Child Care. Centre: Eglinton, ON (5535 Eglinton Ave W #200, Etobicoke, ON M9C 5K5)Pay Range: $17.60- $22 per hour, Government Wage Enhancement offered on top of hourly payJob Type: Full-TimeNo evenings or weekends!...
-
Manager, Equity and Complaint Resolution
5 days ago
Toronto, Canada George Brown College Full time**CLOSING DATE**:Open until filled. **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...
-
Contact Centre, Bilingual Resolution Specialist
2 weeks ago
Toronto, Canada The Home Depot Canada Full time**With a career at The Home Depot, you can be yourself and also be part of something bigger.** The Resolution Specialist, Customer Care core responsibility is to find a resolution for all customer issues; both simple and complex that may be received through any of the Home Depot’s Social Media platforms and other channels. This role will involve customer...
-
Registered Early Childhood Educator
3 weeks ago
Toronto, Canada BrightPath Early Learning & Child Care Full timeRegistered Early Childhood Educator (RECE) Centre: Wanless Park, ON Pay Range: $17.60-$18.00 per hour, Government Wage Enhancement offered on top of hourly pay Job Type: Full-Time No evenings or weekends! Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member tuner Busy Bees...
-
Registered Early Childhood Educator
2 weeks ago
Toronto, Canada BrightPath Early Learning & Child Care Full timeRegistered Early Childhood Educator (RECE) Centre: Wanless Park, ON Pay Range: $17.60-$18.00 per hour, Government Wage Enhancement offered on top of hourly pay Job Type: Full-Time No evenings or weekends! Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member tuner Busy Bees...
-
Administrator, Resolution Program
2 weeks ago
Toronto, Canada Royal College of Dental Surgeons of Ontario Full timeThe Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work. Bring your excellent conflict resolution...
-
Monitoring and Compliance Specialist
2 weeks ago
Toronto, Canada College Of Early Childhood Educators Full time**Monitoring and Compliance Specialist** - One (1) Permanent Full-Time Position_ The College of Early Childhood Educators (the College) supports high-quality early learning and care by regulating more than 61,000 members of the profession in the public interest, pursuant to the _Early Childhood Educators Act, 2007._ We are one of the largest self-regulatory...
Early Resolution Manager
3 weeks ago
**Early Resolution Manager**:
**Job ID**:
- 234966
**Posting status**:
- Open
**Organization**:
- Legislative Assembly
**Division**:
- Tribunal and Dispute Resolution/Early Resolution
**City**:
- Toronto
**Position(s) language**:
- English
**Job term**:
- 1 Permanent
**Job code**:
- Not Available - Not Available
**Salary**:
- Not available Job Code: Manager 10 (M10) $105,307 - $135,056
- The Office of the Information and Privacy Commissioner of Ontario (IPC) is an independent office of the Ontario Legislature and provides oversight of Ontario's access and privacy laws (the Acts). These laws establish the rules for how Ontario's public institutions, health care providers, children's aid societies and other child and family service providers may collect, use, and disclose personal information. They also provide the public with a right of access to government-held information and access to their own personal information while ensuring that any personal information held by public institutions, health care providers and child and family service providers remains private and secure.
As part of its mandate, the IPC contains an administrative tribunal within its Tribunal and Dispute Resolution Division (TDRD). Among its important functions, TDRD:
- Resolves access to information appeals and complaints when government, health care practitioners and the child welfare sector refuse to grant requests for access or correction;
- Investigates privacy complaints with respect to personal and/or personal health information held by government institutions, health information custodians and the child welfare sector; and
- Educates the public about Ontario's access and privacy laws and current issues affecting access and privacy.
TDRD's Early Resolution Department is comprised of Early Resolution Analysts who are dedicated to upholding the access and privacy rights of the people of Ontario. The IPC has a robust Early Resolution stage, where approximately 50% of all types of cases are resolved, dismissed or in rare instances directed to another stage in the Tribunal.
The Early Resolution Manager and the analysts on their team have statutory responsibilities, delegated from the Commissioner, to screen out appeals and complaints and issue orders.
The Early Resolution Manager is responsible for leading a team of analysts who handle access complaints, privacy complaints and self-reported breaches under Ontario's access and privacy legislation. This role ensures timely, consistent, and high-quality resolution of cases, while also supporting operational effectiveness, quality assurance, and strategic improvements. The Manager exercises delegated statutory authority to dismiss cases and issue orders, oversees workflows, supports staff development, and contributes to policy and process enhancements.
**About the job**: You will report to the Director of the Early Resolution Department and lead a team of analysts who handle access complaints, privacy complaints and self-reported breaches under Ontario's access and privacy legislation.
You will:
- Lead and supervise a team of Early Resolution Analysts, including case assignment, workload balancing, and performance management.
- Ensure consistent, timely, and high-quality decision-making and communication by monitoring daily operations.
- Provide guidance, mentoring, and coaching to analysts on legislation, tribunal procedures, and early resolution strategies.
- Provide support to analysts dealing with unacceptable behaviours and step in where necessary to ensure staff do not experience undue harassment or abuse.
- Regularly meet with fellow Early Resolution Managers and Director of Early Resolution to discuss novel and challenging cases.
- Analyze caseload trends and provide regular reports and strategic input to the Director.
- Identify opportunities to enhance workflows, templates, and internal tools.
- Contribute to the development and revision of operational policies, procedures, and service standards.
- Participate in the development of new operational policies and procedures based on legislative developments.
**What you bring to the team**:
**Knowledge and Skills**:
- Strong working knowledge of the relevant statutes: FIPPA, MFIPPA, PHIPA, and Part X of the CYFSA.
- Strong understanding of administrative law principles and practices applicable to tribunal decision-making and investigations.
- Exceptional investigation and research skills.
- Ability to lead and manage a team in a high-volume, fast-paced, case-driven environment.
- Superior communication skills, both written and oral, including the ability to write clear, concise, and well-reasoned decisions, reports, and correspondence.
- Well-developed conflict resolution, interpersonal, and customer service skills, with the ability to manage interactions with the public and institutions professionally, including in challenging or adversarial situations.
- Proficiency in using digital tools and case manage
