Manager, Equity and Complaint Resolution

**CLOSING DATE**:Open until filled.

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Description**:
The Manager, Equity and Complaints Resolution, is responsible for the management of a team of OAREHRS advisors who provide front line service to the GBC community in response to requests, consults, reports, and complaints under the Human Rights Discrimination and Harassment Policy, the Sexual Harassment and Sexual Violence Policy, and the Freedom of Expression Policy. The Manager's prime responsibilities include the efficient and diligent administration of the requisite policies and processes, direct supervision of the advisor team, managing the collection of data and preparing monthly/quarterly/annual reports for compliance and community engagement, and the development and implementation of appropriate education & training strategies on the relevant policies and processes within the GBC community.

**Key Responsibilities**:

- Providing leadership, supervision (coaching, guidance, assign work, performance management, etc.), and direction to OAREHRS advisors.
- Providing administrative, operational, and management support for OAREHRS in implementing the Human Rights Discrimination and Harassment Policy, Sexual Assault and Sexual Violence Policy, and the AODA, ensuring compliance with these policies and related procedures, and service coordination across the College.
- Providing advice to the Director on case assessment and resolution options.
- Consulting and working collaboratively with Director and Senior Manager, Equity, Complaints and Investigations to respond to high-risk cases involving allegations of human rights or sexual assault/violence allegations, to manage risks, coordinate the response and resolution of the complaints.
- Consulting and working collaboratively with Director and Senior Manager, Equity Complaints and Investigation for cases to be triaged or referred for investigation, and to coordinate response on complex or high risks cases.
- Work collaboratively with other members of the OAREHRS team to create and implement a strategy for education and training College community members on OAREHRS’ policies and processes.
- Advise and provide collaborative support on the creation of educational modules, resource tools, and other training materials to support capacity building across the College.
- Guide advisors on sanctions -based education and training activities as part of complaints resolution processes.
- Responsible for workflow management, protocols, and supervision of the Case Management System.
- Data tracking, management and reporting of activities related to AODA, and complaint resolution including investigations in the areas of Sexual Violence, and Human Rights.
- Other related duties as assigned (e.g. casework, outreach activities, committee work).

**Educational and Experience Requirements**:

- Master’s Degree from a recognized post-secondary institution in relevant area.
- Post-graduate degree and/or professional designation (e.g. law, social work, dispute resolution, project management).
- Minimum seven (7) years of demonstrated experience dealing with highly sensitive, high profile and confidential information, and handling contentious issues with sensitivity, good judgement, and discretion.
- Demonstrated understanding of and experience with issues affecting underserved groups; experience working in a culturally relevant and responsive manner and proven experience developing initiatives to address the needs of Indigenous, Black and equity-deserving groups.
- Demonstrated experience with case management, including using case management software to collect, monitor, and report on case-related data (including individual cases and systemic trends).
- Demonstrated supervisory experience and highly developed coaching, mentoring and team building skills, with proven ability to lead and provide ongoing staff development to ensure an effective and productive work environment.
- Experience working in a high-stakes, fast-paced environment with tight deadlines and timelines.
- Project management expertise with strong data analysis skills and experience building strong working relationships and driving continuous improvement.
- Excellent understanding of (and significant experience applying) human rights legislation and related case law (including the Ontario Human Rights Code) and intersections with the Charter of Rights and Freedoms (e.g. freedom of expression), Occupational Health and Safety Act, the Employment Standards Act, the Workplace Safety and Insurance Act, and the Acc