Partner Program Manager

2 days ago

Quebec City, Canada Higher Logic Full time

**Company Description**:
At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We're obsessed with engagement and, with over 13 years of experience in the industry, we've got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

**JOB SUMMARY**:
The Partner Program Manager supports their designated market segment leadership in driving the success of Higher Logic's technology and referral partner program. The primary responsibility is to grow referral partner revenue and build a partner network to support the company's Go-to-Market strategy.

**ESSENTIAL DUTIES AND RESPONSIBILITES**:

- Work with designated market leadership to develop and execute partner program strategy that aligns with Go-to-Market strategy.
- Acquire new referral and technology partners.
- Set up and maintain training and enablement infrastructure for existing partners.
- Nurture partner relationships with a regular meeting cadence.
- Manage internal communications with the product, customer experience, sales & marketing departments to ensure alignment and understanding of the latest partner processes.
- Conduct all business in accordance with Higher Logic policies and procedures.
- All other duties as assigned

**KNOWLEDGE AND ABILITIES REQUIRED**:

- High energy and contagious enthusiasm. Willing to take on the tough projects and challenges to support growth of the business.
- Excellent written and verbal communication skills.
- Experience or ability to thrive in client-facing roles.
- Desire to become an advocate of the Higher Logic brand.
- Ability to quickly demonstrate knowledge of Higher Logic's software and the value our software delivers to customers.
- Ability to coordinate cross-functional projects throughout an organization.
- Entrepreneurial mindset with the desire to wear many hats to accomplish goals.
- A minimum of 2 years of related experience.

**EEO Disclosure**:
Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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