Data and Contract Project Coordinator Healthcare

Company Description
**Grow your career with a company that shares your passion** Our Healthcare Division has an exciting new opportunity to join the Sodexo team as our next **Data and Contract Project Coordinator.**

In your new role as the **Data and Contract Project Coordinator**, you will be responsible for reporting and data gathering for contractual service standards, develop and maintain metrics for performance, perform analysis of results and mitigate risk related to service standards and service failures. You will support the reporting of key performance indicators and standards overall for services within the assigned site consulting on existing and new business processes in relation to service standards for all services. You may be required to assist the Helpdesk team including incoming calls, code calls, alarm monitoring and dispatching services via desktop systems.

**Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests and members of the public with whom we regularly interact. As a provider of services in many client locations, including hospitals, long term care facilities, and senior homes, we require that all new hires to be fully vaccinated against COVID-19.**

Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity. By partnering with the Stop Hunger Foundation, we have dedicated ourselves to a corporate responsibility by fighting hunger worldwide. Start your journey with Sodexo, as we continue to grow across Canada

**Job Description**:

- Supporting the Resident District Manager, you will create reports and perform assessments, trending and analysis on performance scorecard metrics related to contractual service requirements and obligations of all Sodexo functions within the site. Metrics are collected for housekeeping, porter services and help desk calls.
- On site support touring department managers through the various discrepancy reports
- You will assist with or lead client presentations, client data reporting and various on site meetings
- Collaborate with the site and make recommendations regarding results to improve or create efficiencies.
- You will participate in the development and implementation of action plans related to operational efficiencies around performance metrics. Performs audits and reviews of data within operations to ensure the effectiveness of action plans. Acts as a client liaison related to data and information, you will prepare and present data analysis to the client as required.
- Supporting projects such as staffing deployment, building lifecycle schedules (seasonal floor care, seasonal maintenance)
- Perform reviews and updates operational manuals related to SOPs and processes, maintains documentation related to contingency plans related for services provided, performs audits of employees related to processes providing feedback regarding performance, reviews feedback from client and patients related to services summarizing information and incorporating into processes as applicable.
- Collaborate with management to make recommendations regarding results to improve or create efficiencies
- Participate in the development and implementation of action plans related to operational efficiencies around performance metrics
- Perform audits and reviews of data within operations to ensure the effectiveness of action plans
- Review feedback from client and patients related to services summarizing information and incorporating into processes as applicable
- Compile, perform analysis of and report on summary information related to scorecard metrics for all segment operations as requested

**Qualifications**:

- Post secondary degree in Business a strong asset
- 5+ years' experience working with project management
- Experience in a Healthcare environment is an asset
- Exceptional numeracy skills
- Strong problem solving and critical thinking skills
- Ability to make recommendations based on data
- Strong written and verbal communication skills
- Proficiency in Excel

Additional Information
**What Makes Sodexo Different**:

- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- Canada’s Top Employers for Young People 2019
- Canada’s Best Employers by Forbes 2019
- Diversity Inc. Top 50 employer 2019
- And so much more

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual prefe