Contract Manager

**Reporting To**: Regional Operations Director ( West )

**Core Purpose of the Job**: To be responsible for all operational staff, budget and performance of the FM Services including Lifecycle. To effectively manage and develop all services within the site, using standards set by the Company and P3 contract and maintaining a close liaison with the client in ensuring day to day requirements of delivering the P3 contract are met. To participate in the development of the business through, membership of the BYES FM Canada management team, To be responsible for contractual performance in accordance with agreed budgets, compliance with the performance monitoring systems, and continually enforce cost efficiencies.

**Scope of Duties & Responsibilities**:

- To be the senior on site manager liaising with the end user client and Project Co Representatives as required and to understake the contract role of Operationg Period Representative.
- To exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savings.
- To identify and develop opportunities to enhance business and revenue growth both on the contract and in a wider company role.
- To produce an overall contract budget and be responsible for performance against the budget and to take remedial action when applicable.
- Understand and operate within the P3 contract documentation and requirements including (but not limited to) reporting requirements, compliance with ISO certifications and liaison with external parties as required
- To implement and maintain the P3 performance monitoring system, while being accountable for the monthly performance.
- To actively promote the development of professional codes of practice in line with organizational and local business needs.
- To be involved in business development activities for the contract and, as requested, company as a whole.
- To promote the highest standards of customer care and to monitor the quality of all services provided to customers.
- To achieve a safe environment and practices for staff and others while on the premises.
- To ensure all of the required company and legislative requirements are met, including Environmental, Health & Safety and Infection Control.
- To develop a highly motivated and professional team by exercising great leadership skills.
- To ensure the appraisal of the performance of all staff and provide relevant training and development to achieve the highest standards of personal contribution.
- To carry out any other duties as requested by management which may include management of other contract and sites.
- To comply with Company Policies and Procedures
- To fulfill Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy Statement, Manual and Safe Systems of Work
- To support and practice the Company's Quality Policy and Mission Statement
- To follow the Company's Equalities Policies in relation to other staff, customers and members of the Group, at a level appropriate to the post
- To undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department. Significant permanent changes in duties will require agreed revisions to be made to this Job Description.

**Essential Attributes**:

- Previous experience in Facility Management service delivery with a minimum value of circa $10 million per annum preferably a government or healthcare P3.
- Strong business acumen with previous budgetary experience and responsibility in the region of $10 million per annum.
- Ability to analyze and interpret data, determine implications and provide recommendations.
- Customer focused with knowledge, experience and understanding of a customer centric environment responding to customers and taking personal responsibility.
- Ability to develop new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/processes.
- Logical, intuitive, systematic problem solver with attention to detail.
- Strong decision making skills in order to make well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
- External awareness in order to understand and keep up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders' views and how the company impacts that external environment.
- Ability to modifiy his or her approach to achieve a goal by being open to change and new information and then rapidly adapting to new information, changing conditions, or unexpected obstacles.
- Strong relationship management in order to deliver the correct level of service whilst managing the expectations of the users and client.
- Strong leadership skills t