IT Solution Bar Technician

6 days ago

Winnipeg, Canada Long View Systems Full time

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Are you passionate about IT and customer service?**

We are looking for an energetic and self-motivated **IT** **Solution Bar Technician** for our **Calgary **branch to assist end user and IT facilities support to our client.

**A Day in the Life**:

- Act on incident and request management for end users
- Act as the first point of contact to address IT questions, comments and concerns of our internal users
- Work with other IT teams to help support the daily needs
- Escalate issues to the appropriate teams as required
- Provide excellent customer service, phone demeanor, and documentation skills

**What You Bring**:

- 2+ year(s) of technical support experience, or a post-secondary education in a technical program
- Excellent communication and conflict resolutions skills
- Strong foundation in customer service with excellent communication (written and verbal) skills
- Strong understanding and ability to troubleshoot iOS devices
- Experience troubleshooting in a Windows environment service desk role
- Basic familiarity with Microsoft products
- Experience with remote support for peripheral devices
- Knowledge of network security practices and anti-virus programs
- Desire and ability to carry a mobile phone for client and / or for Long View Systems support if required
- Excellent problem-solving and multitasking skills
- Supportive and caring disposition
- Availability to work Monday - Friday, 8AM - 5PM

**Why Work at Long View?**:

- ** Great people and culture**:

- ** Fun is one of our core values**:

- ** Interesting work **- Be part of exciting projects while accessing all the latest technologies

**Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram**

**Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.**

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

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