Regional Manager

Join easyhome — Canada’s largest lease-to-own business and a proud part of the **goeasy** family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of **Canada’s Top Growing Companies**, certified as a **Great Place to Work®**, and recognized among the **Best Workplaces for Women** and for having one of the **Most Trusted Executive Teams**, and included on **TIME Magazine’s 2025 list of Canada’s Best Companies**. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time.

If you’re a hardworking, driven, and committed individual interested in advancing your career, join us and make yourself at home.

**As a Regional Manager, your primary functions are**:
Customer Satisfaction- Ensure outstanding customer service levels are provided to both external and internal customers
- Handle and resolve all customer complaints promptly
- Ensure adherence to customer retention procedures
- Ensure showrooms are merchandised and tagged with proper price and promotional tags, and work with managers to maintain desired product mix

Associate Development & Retention- Ensure new associates are efficiently trained
- Ensure associates receive on-time performance appraisals and corresponding merit and/or promotional increases
- Assist Store Managers with employee development and with resolving disciplinary issues
- Communicate regularly with store management team and ensure compliance with the Workplace Mutual Respect policy
- Work with store managers to minimize turnover and make informed hiring decisions
- Partner with HR to execute and support human resources programs through succession planning, employee relations, recruitment, training, and development of associates

Deliver Financial Results- Manage district budget to drive profitability
- Achieve SOI, net and gross margins, and other revenue percentages to plan
- Control region labour dollars
- Monitor fee income, gain on sale, maintenance charges, promotions, and discounts
- Ensure store managers monitor and make necessary adjustments to the P&L
- Maintain charge-offs below 2.5% of revenue

Grow Revenue Base- Monitor SMRR and APA and develop action plans to grow or correct deficiencies
- Ensure stores adhere to term and pricing standards and recommend resolution of store pricing needs
- Develop, guide, and monitor local store marketing efforts
- Ensure all company referral and incentive programs are in place and properly executed
- Set and communicate regional goals for customer growth
- Monitor and ensure the accurate execution of all company lease-building programs

Execute Operations Standards- Monitor month-to-month store operations, accounts receivable, and collections in accordance with established policies and procedures
- Set, communicate, and monitor customer retention goals and activities

Asset Protection and Loss Prevention- Audit stores on a timely basis to ensure compliance and execution of company policies and procedures including prevention, safety, security, marketing/merchandising programs and store appearance
- Maintain and monitor fixed assets to standard
- Recommend potential capital expenditures
- Monitor and ensure compliance to store opening and closing standards
- Ensure compliance with established policies and governmental laws and regulation

**What You Need To Work With Us**:
- 2 or more years of experience as a multi-unit district manager in a retail, restaurant, or related customer service environment
- Strong leadership skills, with the motivation and desire to lead by example
- Professional, outgoing, positive, and approachable demeanour that draws in both customers and associates
- Outstanding communication, problem solving, and negotiation skills, and the ability to work well and be resourceful in fast-paced and demanding situations
- Strong organizational and planning skills in order to meet and exceed set targets
- Experience reading and being responsible for P&Ls and other financial goals and objectives
- Secondary School Diploma is required, while a College or University Diploma in a related discipline is preferred
- Bilingual fluency in English and French is a strong asset
- Valid driver’s license

**Diversity, Inclusion, and Equal Opportunity Employment**:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is