Product Manager

Company Description

Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

If you relate with being Caring, Curious and Cheerful; we are looking forward to having you

**Job Description**:
**Role**

This role is responsible for overseeing product management and development within our business team at Chit Chats. In alignment with business objectives, the incumbent will provide expert insight and analysis to define core products and oversee the launch lifecycle of products from conceptualization, roadmap to launch.

**Responsibilities**
- Act as the main conduit between our business, development and operations team to create synergies between the departments towards common goals
- Support the development and execution of a clear, well-defined product vision, strategy and roadmap.
- Be the domain expert of company offerings, business and platform logic and understand the relationships between various internal processes and stakeholders.
- Coordinate and oversee the execution of products and innovation initiatives to completion.
- Draft market intelligence reports based on insights from industry sources to provide information expertise to leadership for decision making.
- Conduct targeted research on market trends and competitor strategies to provide insights towards the development of our product strategy and unique selling propositions.
- Define, monitor, and analyze product metrics and leverage data intelligence from our customer support team, operations processes and external sources to refine our product development and partner strategies.
- Demonstrate understanding and assist in developing first level proposals for pricing strategies, price point differentiation and special rates for business competitiveness and profitability.
- Foster solid relationships with internal stakeholders in Technology, Operations, Member Experience and Finance.
- Be the first point of contact for product development for the technology team, sharing insights and data needed to create our technology roadmap and product.

**Qualifications**:

- 3+ years of relevant experience in a logistics and ecommerce environment with exposure to SAAS or high technology development.
- Masters in Business/Technology or equivalent experience
- Fluent in spoken and written English; French language would be an asset
- Competent business and financial acumen with an understanding of P&L statements
- Creative problem solver with a knack for data analysis
- Excellent presentation and communication skills
- Highly motivated and self disciplined
- Good understanding of technology development pipeline
- Fast learner with the ability to adapt to a fast paced environment
- Adapts to a fast changing and ambiguous environment

Additional Information

This is a hybrid work opportunity with the requirement to attend meetings and training on-site at one of Chit Chats locations along with some travel requirements.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

**Covid-19 update**:Chit Chats is an essential service. We have strict Covid safety protocols in place for both our clients and our staff.