Service Administrator Bilingual

The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.

**Somagen Diagnostics Inc.** was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.

**Vantage Endoscopy and AMT Surgical** are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.

Representing suppliers of innovative diagnostic and therapeutic products devices from around the world, we are a leader in medical product and device distribution in Canada.

**What you’ll do**:
This role is responsible for a variety of functions that include, but are not limited to:

- Prioritizing urgent repairs to be processed.
- Issuing RGA’s / Work Orders for equipment to be returned for service by customer.
- Creating work orders for new demo/rental equipment.
- Quoting and invoicing service provided in our “Spire” software.
- Coordinating with Service Centre team and issuing Packing Slips for repaired equipment that is ready for return to customer.
- Allocating, shipping, and tracking of service loaners.
- Managing the service records database in our database.
- Administration and reconciliation of the Service inventory count.
- Supporting the Customer Service team as required.
- Other task and responsibilities as assigned by your Supervisor as they arise.

**Requirements**:
The successful individual will possess the following skills and qualifications:

- College Diploma is a must, University Degree is an asset.
- 2-3 years experience in a Repair Service-related position is a definite asset.
- Highly professional individual with a positive attitude and strong customer service skills.
- Strong work ethic, reliable and self-motivated, able to work independently yet enjoys collaborating with team members and other departments.
- Excellent verbal and written business level communication skills in English and French.
- Exceptional attention to details, meticulous by nature, highly organized and able to prioritize multiple ‘urgent’ requests as is the nature of the Service industry.
- Must be able to multi-task and manage and meet tight service-related timelines
- A natural desire to research, find answers and support the Operations and Commercial teams.
- Exceptional attention to details, meticulous by nature, highly organized and able to prioritize multiple ‘urgent’ requests as is the nature of the Service industry.
- Must be able to multi-task and manage and meet tight service-related timelines.
- Must be proficient in Microsoft Office Suite, Word, Excel and Outlook, and some type of ERP/Order Entry system.
- Knowledge of Microsoft AX, Spire and SharePoint would be an asset but can train as necessary.

**What’s in it for you**:

- Brand new facility in Mississauga close to the 401 and/or 407
- Great benefits including health, dental and vision.
- 3 weeks’ Vacation
- Diverse and dynamic teams with challenging and exciting work
- An opportunity to have a real impact on our business.
- A great range of social activities
- Employee referral program
- And so much more

**Hours and Locations**:
**Training will be completed in our Kitchener office until we move to our Mississauga office in early summer.
- 8:00 am to 5:00pm (Approximate, to be determined with new location)
- Mississauga (Meadowvale area)

If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- work orders?: 2 years (preferred)
- Repair Service-related position: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: In person