Bilingual Service Administrator

Overview

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

In our Service Department, we are looking for ...

Job Overview

The Service Administrator will be responsible for logistics and SAP System Transactions related to service.

Job Responsibilities and Essential Duties

- Service Dispatch:

- Dispatch service orders to technicians.

- Receive and verify service order entries by technicians.

- Confirm service orders and prepare for invoicing.

- Monitor open service orders and follow up with technicians.

- Service Contract

- Create Service Contract offers and renewals

- Enter Service Contracts and Maintenance Plans in SAP

- Maintain and update Service Contract Tracking spreadsheet

- Review and bill Service Contracts

- Equipment Management:

- Monitor incoming shelves, open work orders and tag incoming equipment.

- Monitor incoming shelves to ensure equipment is moving through the repair system in a timely fashion to meet Quality objectives.

- Customer Assistance:

- Answer technical service helpline and direct calls to the appropriate technician.

- Assess the urgency of the calls and provide appropriate escalation if required.

- Issue RGA’s for customer units to be sent in for repair.

- Test Equipment:

- Calibration Equipment Maintenance Scheduling (distribute and maintain current files).

- Responsibility for the following reporting:

- open service orders, parts backorders, and ad hoc reporting

- Complete general duties such as filing, voicemail box management and technician schedule.
- Perform other duties as assigned by management.
- Must be on-site 1-2 times a week, or more if required.
- Office is in Mississauga, ON
- 1-3 years of experience in a Service or Logistics Coordinator role
- Applicable Diploma/Certificate from an accredited institution

Required Knowledge, Skills and Abilities

- Bilingual English and French required
- SAP knowledge is an asset
- Intermediate computer skills and Microsoft Office skills in Excel
- Strong organizational skills and very detail-oriented.
- Self-motivated and self-starter.
- Excellent interpersonal, communication, and presentation skills.

#LI-Hybrid

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge

At Getinge, we offer a comprehensive benefits package, which includes:

- Health, Dental, Vision and Travel insurance benefits
- Registered Pension Plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Hybrid Work Arrangements (where applicable)
- Parental and Caregiver Leave
- Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Assurance vie

#J-18808-Ljbffr