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Assistant General Manager

3 weeks ago

Keswick, Canada Sienna Senior Living Full time

If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us

The Assistant General Manager is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members.

As an Assistant General Manager your typical day will impact in the following ways:

- Meeting occupancy targets & NOI, optimizing operating margins.
- Monitoring and following up on occupancy trends (move ins/move out’s) to identify opportunities for improvement.
- Understanding of the complexity of selling to seniors.
- Developing, executing and achieving performance goals of the Retirement Residence in alignment with the overall long term strategy for the Retirement Residence platform.
- Providing overall operational leadership in: Customer Service, Food and Beverage Services, Leisure and Residence Services, Risk Management, Health & Safety Management, Facilities Management, Human Resources Management, and Financial Management.
- Ensuring the operations are in accordance with Support Services policies and procedures as well as compliance with provincial legislation, regulations and standards.
- Ensuring operational practices are current and in compliance with the Assisted Living Registry.
- Supporting major improvement initiatives to ensure optimal success (on scope, on time, on spec, on budget).
- Developing and maintaining strong community relationships to maximize the availability of potential residents and to obtain feedback with regard to the services provided.
- Leading problem resolution and meeting with residents/families to resolve issues as they arise.
- Understanding and fully executing organization’s HR processes such as recruitment, performance management, coaching/mentoring and talent development.
- Administering the collective agreement on a day to day basis and together with the Senior GM represent the organization in the grievance and collective bargaining process, if applicable.
- Leading the preparation and review of the Retirement Residence’s operating and capital budgets.
- Ensuring the Retirement Residence operates within approved budgets and recommend budget revisions, where necessary.
- Participating in the development and/or changes and enhancements to brand strategies, including promotions, advertising and communications.
- Performing other duties as assigned.

**Must haves**:

- Proven leadership experience and success in progressively senior positions in the Hospitality and/or Retirement industry.
- Completion of a management course or 3 years’ equivalent experience in management.
- Strong leader and people manager.
- Demonstrated ability to set direction, lead and drive change in an organization and to create a highly engaged team.
- Understanding of sales, hospitality/customer service principles, administration, human resources, finance, and information management.
- Able to deliver results; strong sales and operational skills.
- Team player and highly collaborative.
- Ability to identify and execute required changes to remove obstacles to success.
- Able to mobilize individual commitment and build collaborative teams.
- Able to leverage resources throughout the organization to achieve results.
- Committed to excellence, continuous improvement and lifelong learning.
- Passionate about providing high quality care and services to all resident.
- Computer proficiency.
- All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
- All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.