Automotive Service Advisor

Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.
- BCAA has been named one of BC’s Top Employers 2021- What BCAA offers you:- It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.-
- Our team members get to make a difference in the lives of our Members and their communities every day.-
- We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.-
- We enthusiastically support learning and advancement opportunities for our team members.-
- We are an equal opportunity employer that’s committed to accessible, inclusive employment.-
- Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.- Automotive Service Advisor- Summary:_
- Reporting to the Service Manager, Automotive Service Centre, the Automotive Service Advisor is responsible for managing customer relationships from beginning to end by advising and educating customers. The advisor is also responsible of assisting technicians.- Key Responsibilities:_
- Customer Service/ Service Advising-
- Ensure timely and high quality customer service.-
- Maintain and develop excellent customer experience and relationships-
- Greet and check-in customers entering ASC location Provide repair estimates and receive customer approval for work to be performed, finalize sales, and complete customer follow up next day-
- Recommend preventative maintenance and repair services to members/customers-
- Share product knowledge and technical expertise to build customer base-
- Review estimate and educate / explain work needed to be done-
- Maintain high sales performance and customer satisfaction (NPS / CSI)-
- Listen and accurately qualify customer requirements in order to offer the appropriate diagnostic, maintenance, or repair services to meet the Member/customer’s needs and/or budget-
- Provide all Members/customers with an estimated completion time and keep them informed of any changes in the quoted time-
- Maintain proper communication within the team. Provide accurate and detailed information to Technicians to assist in diagnosis- Operations-
- Follow all policies and procedures set forth by BCAA.-
- Achieve and continuously improve individual KPIs outlined by BCAA-
- Other duties assigned as operationally necessary.- Parts / Inventory Control-
- Assist in managing the flow of parts throughout the facility-
- Maintain proper inventory flow within location and ensure monthly inventory counts are completed-
- Perform shipper / receiver duties for all incoming parts into the facility- Safety-
- Contribute to the overall team safety culture by wearing PPE when in shop, escorting customers into shop with PPE and ensuring team is following all safe work procedures for work being performed in shop-
- Be pro-active to protect the environment and maintain compliance with all local standards-
- Ensure compliance with all environmental requirements and BCAA programs that meet or exceed governmental required standards- Acquires and maintains industry, product and systems knowledge-
- Maintains a working knowledge of all BCAA products, best practices, standards, policies and systems-
- Attends required BCAA and industry training courses-
- Keeps up-to-date with industry knowledge and competitor’s product offerings- Relationships:_- Reports to: Assistant Service Manager, Automotive
- External: Suppliers, AARS business partners, CAA and AAA
- Other: Other ASC Service Advisors, Other ASC Location Team Members, ERS, and People and Development and other internal team members- Qualifications:_
- Minimum Qualifications-
- Completion of Grade 12 and a minimum of two (2) years of experience in the automotive field as a Service Advisor, Service Writer, or Automotive Parts Advisor-
- Ability to lift 50lbs, bend, reach, walk and stand for long periods of time.-
- Excellent customer service and conflict resolution skills-
- Demonstrated ability to leverage analytical and problem-solving skills to meet and exceed sales goals and targets-
- Excellent verbal and written communication skills-
- Demonstrated multi-tasking skills and proven ability to effective