Band 4 - Director, Case Management and Deputy

Posting Title- BAND 4 - Director, Case Management and Deputy Registrar- Position Classification- Band 4- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA Campbell River, BC V9W 6Y7 CA Cranbrook, BC V1C 7G5 CA Fort Nelson, BC V0C 1R0 CA Hope, BC V0X 1L0 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Nanaimo, BC V9T 6L8 CA Nelson, BC V1L 6K1 CA Prince George, BC V2N4P7 CA Smithers, BC V0J 2N0 CA Surrey, BC V4P 1M5 CA Vancouver, BC V6B 0N8 CA Victoria, BC V9B 6X2 CA Williams Lake, BC V2G 5M1 CA - Salary Range- $105,900.12 - $140,800.04 annually- Close Date- 12/29/2024- Job Type- Regular Full Time- Temporary End Date- 3/31/2026- Ministry/Organization- BC Public Service -> Attorney General- Ministry Branch / Division- Civil Resolution Tribunal- Job Summary **The Team** The Civil Resolution Tribunal (CRT) team is dedicated to fostering a collaborative and inclusive environment where diverse perspectives are valued. As Canada’s first online tribunal, the CRT focuses on accessibility and fairness by offering a range of flexible, affordable, and timely dispute resolution services. The team works to ensure that all individuals, regardless of background or circumstance, have equitable access to resources and support, reinforcing the CRT’s commitment to providing equal opportunities for all users to resolve disputes in a respectful and efficient manner. **The Role** The Director, Case Management and Deputy Registrar leads a diverse, multidisciplinary team that supports parties through the Civil Resolution Tribunal’s dispute resolution process. This role involves overseeing key areas such as strategy development, system enhancements, and building relationships with key partners, while ensuring the tribunal’s services remain accessible, efficient, and equitable for all individuals. With a focus on continuous improvement and strategic problem-solving, the Director plays a critical role in driving change and ensuring that the tribunal’s services meet the diverse needs of all users, creating a fair and inclusive process for everyone involved. **Qualifications**: **Education and Experience Requirements** - University degree in a related discipline such as Law or Public Administration, and a minimum 4 years' in each of the recent, related experience*; or - Diploma in a related discipline such as Law or Public Administration, and a minimum 5 years' in each of the recent, related experience*; course work must be in related field, such as administrative justice or the operation of a registry; or - Certificate in a related discipline such as Law or Public Administration, and a minimum 6 years' in each of the recent, related experience*; course work must be in a related field, such as administrative justice or the operation of a registry.- Recent, related experience must include ALL of the following: - Experience in the leadership and supervision in a high volume, front-line service environment. - Leadership of a service delivery team, i.e, experience leading teams providing culturally competent, timely, respectful, quality service to the public in a high-volume, fast-paced environment. - 1 year experience working effectively remotely, with mínimal supervision and to provide effective leadership to other employees who may also work remotely. - 1 year experience operating effectively in a near paperless environment, using only online or computer-based systems to manage work. Preferences may be given to applicants with: - Operational experience in an administrative justice environment. - Experience supervising in an environment with a high degree of focus on statutory decision-making, such as an administrative tribunal. - Education, practical training, and demonstrated experience in facilitating the resolution of disputes through a variety of techniques and communication methods. - Experience speaking and writing in languages other than English. - Applicants who self-identify as having indigenous heritage (First Nations, Métis or Inuit) with the required combination of education and experience. **About this Position**: This is a temporary opportunity for one (1) year. This position may be extended or become permanent. An eligibility list may be established to fill current and future permanent vacancies. A Criminal Record Check (CRC) will be required. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership. **Working for the BC Public Service**: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. **How to Apply**: **Cover Letter: NO - **Please do not submit a cover letter as it will not be reviewed. **Questionnaire: YES -** You will need to complete a comprehensive questionnaire to demonstra