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IT and Business Applications Support Specialist
17 hours ago
**About us**:
Trexo Robotics (Y Combinator Company) is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals across North America.
We are constantly working towards building mobility solutions for all. At Trexo Robotics, you will find a flat organization where you can work with highly optimistic, low ego, and exceptionally talented individuals who look forward to solving hard problems.
Trexo's work doesn’t stop with children. We are working towards building mobility solutions for all. At Trexo Robotics, you will find a flat organization where you can work with highly optimistic, low ego, passionate and talented individuals who look forward to solving hard problems.
**About the job**:
We're looking to hire a first IT Support Specialist to join our small team, ensuring seamless operation of our IT infrastructure and driving automation. This offers the opportunity to work independently with all Trexo employees, based in our office or remotely in various locations.
This position is fully in-person, in our office in Mississauga.
**About you**:
You want to work in a small team solving a big problem. You are excited by the prospect of revolutionizing multiple industries. You can juggle many tasks simultaneously. You are detail-oriented and love asking why many times till you understand something from first principles.
You have a proven track record in technical support, particularly within smaller organizations, and you excel in environments where you can wear multiple hats and manage various responsibilities.
**What you will do**:
- Install and configure computer hardware, software, systems, networks, printers and scanners in our office and for remote employees.
- Support business operations by managing and setting up automations using no code tools like Zapier or scripting languages like Javascript.
- Monitor and maintain computer systems and networks.
- Respond in a timely manner to service issues and requests.
- Provide technical support and training for different software tools across the company (in person or online).
- Manage accounts across various platforms and tools, including setting up accounts for new users and assisting with employee onboarding and offboarding.
- Assist the engineering team in cloud and local infrastructure for automated testing, CI/CD.
- Manage google drive file storage, including access control.
- Provide guidance and best practices on IT services to end users.
- Test out and evaluate any new technology that may be useful.
- Repair and replace equipment as necessary.
**Required Skills/Experience**:
- 2+ years of experience in IT support, HelpDesk, or basic system administration.
- College/University degree in Computer Science, Information Systems, or a related field.
- ** Technical Proficiency in**
- Proven experience in installing, configuring, and troubleshooting hardware and software, including rackmount servers.
- Experience with setting up and managing work environments/ OS including Linux, Windows, and macOS
- Strong understanding of network protocols and systems.
- Familiar with CI/CD tools such as GitHub.
- Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
- Experience with platforms integrations for workflow automation, ideally with Zapier.
- Competence in Javascript, python or bash scripting; frontend development experience is beneficial.
- Able to work independently multitasking and efficiently to meet deadlines
- Self-motivated, detail-oriented and organized.
- Excellent people skills and time management skills.
**Nice to have**:
- Experience with cloud services such as AWS, Azure, GCP.
- Experience with databases and query language such as SQL.
- Experience with soldering.
**Compensation and Benefits**:
- Competitive pay and employee stock options.
- Group benefits plan (in 100% covered by the company).
- Snacks in the office.
- Dog friendly office.
