Configuration Support Specialist

2 days ago

Mississauga, Ontario, Canada Brooksource Full time

Systems Configuration Support Specialist

Hybrid in Mississauga, Ontario | 12+ Month Contract

We're hiring a Systems Configuration Support Specialist to support and maintain large, vendor-managed business systems within a regulated, enterprise environment. This role is ideal for someone with a background in application support, systems analysis, or lending platforms who enjoys troubleshooting, configuration, and working closely with business stakeholders and vendors.

This is a support-heavy, configuration-focused role — not hands-on development — where attention to detail, documentation, and system stability are critical.

What You'll Be Doing

  • Support and maintain enterprise business applications, including loan origination and contract systems
  • Configure workflows, business rules, queues, and user roles within vendor platforms
  • Troubleshoot system issues and defects; act as an SME when production issues arise
  • Partner with vendors and internal teams to investigate root causes and oversee resolution
  • Review vendor release notes and coordinate system updates and enhancements
  • Build and execute test cases; support UAT and post-release validation
  • Create and maintain documentation including SOPs, configuration guides, and change logs
  • Support audits and compliance efforts by providing testing and deployment evidence
  • Collaborate with business teams (operations, credit, funding, customer service) to prioritize system changes

What We're Looking For

  • 3–5+ years of experience in application configuration, application support, or systems analysis
  • Experience supporting lending, financial services, or other regulated systems (LOS experience is a strong plus)
  • Familiarity with vendor-managed platforms (not custom-built applications)
  • Strong troubleshooting and problem-solving skills
  • Excellent documentation and written communication abilities
  • Experience working with tools like Jira, Confluence, Excel, and reporting tools
  • Understanding of SDLC, change management, and basic project management concepts
  • Ability to learn complex systems quickly and work cross-functionally

Nice to have:

  • Experience with loan origination, leasing, or credit systems
  • Prior exposure to compliance, audits, or data governance environments

Role Details

  • Type:
    12-month contract (strong potential for extension)
  • Work Model:
    Hybrid (on-site presence required 2 times per week; in-office expectations increase in 2026)

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