Decision Support Specialist

**Permanent Full Time**
**Mississauga Site**
**37.5 Hours/Week**

**Work Arrangement: 2 days’ onsite / 3 days’ remote**

ErinoakKids is currently seeking a talented and dynamic individual to fill the role of
Decision Support Specialist at our Mississauga location. Reporting to the Supervisor,
Decision Support, the Decision Support Specialist will leverage their strong technical, analytical, and communication skills to support evidence-based decision making and ongoing monitoring of quality and performance related to ErinoakKids’ clinical & autism services.

**Key Responsibilities**:

- Provides meaningful analysis, insights and presentation of data, while ensuring sound methodology and technical specifications
- Produces accurate and reliable reporting and analytics to support internal and external reporting commitments
- Communicates and interacts regularly with clinical team leaders reviewing data, assessing performance and responding to questions; gains a fulsome understanding of clinical areas, processes and service delivery models to provide meaningful information that maximize performance and resource utilization
- Leverages business intelligence tools, where appropriate, to support dissemination of valuable, real-time information that results in evidence-based decision making
- Extracts, transforms and analyzes complex information to produce meaningful and insightful information to support strategic, operational and quality improvement initiatives across the organization
- Ensures data quality is top of mind and investigates anomalies and proposes recommendations for resolution to support continuous improvement initiatives
- Implements innovative reporting tools and visualizations to maximize interpretability and usage of performance reports
- Identifies areas of opportunity to increase efficiency and reduce manual work for standard reporting requirements
- Independently completes assigned projects and ad hoc reports as assigned
- Collaborates with and supports clinical and non-clinical teams with a variety of analytical needs (i.e., development of metrics/performance indicators, in-depth analysis, data quality investigations and ad-hoc reporting)
- Collaborates regularly with Decision Support team members providing guidance and leadership, as well as with Finance and Information systems staff to support knowledge sharing and teamwork

**Qualifications**:

- Undergraduate degree in an applicable field, such as Health Informatics, Engineering, Biostatistics/Statistics, Math, Computer Science, or an equivalent technical discipline with training in data collection, analysis and data management; Master degree considered an asset
- Minimum five years of experience in a decision support, analytical or business intelligence environment; healthcare experience preferred
- Strong data analysis and problem solving skills and the ability to synthesize large amounts of data into meaningful reporting
- Demonstrated expertise utilizing advanced SQL data extraction and manipulation tools (i.e., MS SQL)
- Ability to effectively translate complex data analysis into meaningful, useable and simplified terms to clinical team leaders; ability to understand data requests and provide reporting that meets the needs of clinical team leaders
- Experience working in a complex data environment such as enterprise data warehouses and other relational databases
- Experience with balanced scorecard reporting, indicator development and performance measurement
- Experience with Business Intelligence tools development (i.e., Cognos)
- High attention to detail and data accuracy a requirement
- Ability to multi-task effectively, prioritize workload and meet deadlines
- Results-oriented individual with experience working under tight deadlines in a high pressure working environment
- Strong interpersonal, communication and organizational skills
- Ability to work independently and in a team environment, while developing and maintaining effective working relationships with others

**Why should you join us?**
- Competitive salary and benefit plan which includes Health and Dental options for you and your loved ones
- Healthcare of Ontario Pension Plan - (HOOPP)
- WorkPerks - Discounts for you and your family to enjoy an array of different services and amenities
- Employee Assistance Program / People Connect (Mental health supports available 24/7)
- Wellness Program
- Learning & Development opportunities - We are ready to work with you in pursuit of your goals There are plenty of ongoing internal and external learning opportunities that are available to all our staff, as well as professional supports in place from day one
- Mentorship Opportunities
- Direct observation from a mentor to help new graduates develop into skilled clinicians
- The people and most of all the KIDS

**To view our state of the art buildings - please check out this YouTube video along with our Social Media sites**
- We will make accommodations as provided for