Client Services Administrator

We’re Hiring
Client Services Administrator
Montreal, QC

Contract - Full-time
Remote / Hybrid

WHO WE ARE
SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM

WHY WORK WITH US?
- Make a difference by supporting and collaborating with a vibrant and creative community
- Enjoy many options for workplace flexibility and work-life balance
- Get involved in the rapidly changing creative space
- Advocate for and empower the creative community
- Together, we’ll help music creators earn more income and make a living

WHAT WE OFFER
- 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
- Twelve paid sick days annually (including five personal days)
- Virtual My Wellness program, including access to Toronto’s SOCAN fitness facility
- Annual Performance Incentive bonus (dependent on a personal and company performance)
- Defined contribution Pension Plan
- Comprehensive, health and dental benefits program
- Inclusive and collaborative working environment

ABOUT THE ROLE

We are seeking a Client Services Administrator to provide superior customer service to SOCAN RR publishers and rightsholders by proactively managing the successful onboarding, maintenance and administration of their accounts / catalogues for reproduction rights. This position requires you to work closely with the Interim Team Lead, RR Membership and PR membership team in an effort to maintain this high level of service and the retention of our clients.

Overall, this position will be one of the external faces of reproduction rights for SOCAN and an internal RR champion to all of SOCAN. This role is contract position, created to help cover a 15-month maternity leave and will report to the Interim Team Lead, RR Membership as well as work and partner closely with the entire SOCAN RR team.

WHAT YOU’LL DO / KEY RESPONSIBILITIES
- Archiving retention documents as needed (i.e. affiliation agreements, supporting documents, communications, etc.)
- Assisting in developing “white glove” strategies to ensure the most effective onboarding approach, and improve and create a positive experience for publishers and rights holders
- Providing RR expertise in improving SOCAN responses to inquiries, proposing enhanced business processes, and improved communication tools
- Building rapport, trust, and confidence with clients
- Assisting with inquiries from licensees (including sync and Pay-As-You-Press) as needed
- Other duties as required

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE
- Exceptional client service skills
- Understanding of the reproduction rights and/or publishing industry
- Bilingual (French & English) is required.
- Knowledge of the bi-cultural Canadian market
- Excellent communication and interpersonal skills
- Strong analytical/critical thinking skills
- Skilled in identifying potential issues, problem solving situations
- Collaborator

ACCESSIBILITY & ACCOMMODATION

EQUAL EMPLOYMENT OPPORTUNITY
SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

HOW TO APPLY