Client Manager

2 weeks ago

Mississauga, Canada People Corporation Full time

We are looking for a Client Manager (15 Month Term) to join our team. The Client Manager at BBD provides service and support for internal and external clients. They are responsible for managing and retaining an assigned block of business while maintaining excellent service and positive relationships with all our advisors and clients. They mentor, coach and support the development of the Customer Success team.

**The Client Manager (15 Month Term) will**:

- Achieve client success outcomes through a creative and innovative approach
- Manage and retain an assigned block of business in relation to plan design, cost containment initiatives and renewals
- Anticipate & recommend solutions and make decisions based on the needs of the client
- Gather and utilize client data to assist in identifying client-focused opportunities
- Building and maintain the advisor and/or Plan Administrator relationship
- Adapt to changing needs of both internal and external clients

**To be successful as a Client Manager, you will need**:

- 2-4 years previous work experience or equivalent in a similar role such as insurance or group benefits or client services
- 1-2 years post-secondary in relevant field of study; training in customer service an asset
- Advanced industry and insurance knowledge - GBA Designation an asset
- Problem Solving and critical thinking skills
- Strong relationship builder, collaborator, and communicator
- Demonstrated ability to interpret and understand of complex contracts
- Computer proficiency in MS Office: Word, Excel, and databases
- Creative and innovative approach to problem solving with the ability to make decisions, being solutions oriented
- Flexibility to adapt to a changing environment

Benefits by Design (BBD), a Division of People Corporation, is a trusted provider of employee benefits solutions for small to medium-sized Canadian businesses. Serving over 4,500 companies and impacting more than 50,000 employees, we specialize in designing, implementing, and maintaining customized benefit plans.

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