Client Manager

Job Title: Client ManagerLocation: Hybrid (Mississauga HQ + Remote)Job Type: Full Time Perm Job Summary: Like the idea of helping clients execute their goals at retail? Join our dynamic team Be part of a national sales and merchandising team. Flexibility, Variety, Competitive Compensation, and Independence are what we have to offer with our Top Tier CPG client Brand Momentum Inc. has an exciting opportunity for a Client ManagerReporting directly to the Director Client Services, the position of Client Manager, consists in part of the execution of annual plans – Brand Momentum and Client(s). This position is responsible for maintaining and growing superlative client relationships, providing strong thought leadership and driving the business with a proactive approach. Additionally, the National Client Manager is responsible for the implementation of Client-aligned “go to market strategies” through our field Teams to deliver against Client KPI targets and expectations. Responsibilities and Duties: Operate as the lead point of contact for all matters specific to Client account managementBuild and maintain strong, long-lasting client relationshipsAbility to understand what success means to our Clients and shape a plan that delivers value-added results and excellence in their businessAttend/Lead Client meetings and be an impactful and active participant to ensure continuous alignment on Client deliverablesExecute Client go-to-market strategiesEffectively provide clear retail execution direction to the Brand Momentum Regional LeadersPrepare and present regularly scheduled performance updatesTrack and assess key account performance metrics to identify challenges, opportunities and develop an effective action planReview available retailer sales data to prepare plans for underperforming locations.Active in the field to evaluate and measure the execution of plansEscalates Client issues in a timely and proactive manner½ day field visit bi-weekly to observe execution conditions and identify additional opportunitiesDevelop, mentor and coach direct reports (when applicable)Assist in the hiring of staff as requiredConflict resolution, handling complaints or emergencies that may fall outside regular business hours Core Competencies: Hard Skills: Post-Secondary degree, preferably in Business5+ years' experience in an Account / Client management roleExcellent client relationship management skills – Client-focused – must be approachableStrong understanding of CPGDriven by the achievement of client KPIs and sales metricsMultiple channel knowledge – Mass, Drug and Grocery (Convenience/Gas is an asset)Excellent leadership skillsAbility to execute in the field and implement the Client's market strategyFlawless execution of client plansProficiency in Microsoft (Excel, Word, PowerPoint)Ability to mine and review retailer sales dataPotential oversight of team colleagues, including but not limited to, administrative and or client management. Soft Skills: Extremely detailed and organized with excellent follow-through and up to the abilityBilingual an assetOperates with trust and integrityAction-orientedExcellent communication skills – listening, verbal and writtenAbility to establish plans and set prioritiesWell-developed negotiation skill Brand Momentum is an award-winning marketing, sales and retail agency. Led by a talented team and leveraging a network of trusted partners, Brand Momentum delivers authentic and enduring human connections across Canada. Rooted in Goodness; the company is a three-time winner of Canada's Top 100 Best Workplace® and one of Canada's Top 500 Fastest-Growing Companies. Our Commitment: Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized. Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations. Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive. Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future. Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.