Service Agreement Specialist

**Service Agreement Specialist**

**We Offer**
- Comprehensive Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development

**What You’ll Do - The Role (Responsibilities)**
- New Service Agreements_
- Accurately enter new service agreements for the company as required into the service IT system.
- Facilitate the data migration of service agreements from one IT system to another.
- Work with the service sales team to ensure the information provided on new service agreements meets the company’s requirements.
- In coordination with the service management team, assign Technicians work that align with service capabilities and a balanced workload.
- Close out the new service agreement information in the sales system for tracking purposes.
- Enter detailed agreement information into the system (task details, equipment data, pricing, and agreement term). Communicate any special requirements to the customer support team.
- Create an electronic file to include the customer agreement and related agreement information.
- Existing Service Agreements_
- Monitor, audit, correct, update, and renew existing service agreement renewals.
- Ensure Total Power meets our contractual obligations.
- Provide current expiring agreements to the service sales team for pricing.
- In coordination with the service sales team, ensure expiring agreements are updated and sent to Customers for renewal in a timely manner (a minimum of 90 days prior to expiry).
- Contribute to helping Total Power foster stronger relationships with Customers.
- Renew agreements in system and close-out renewal proposals in sales system.
- Communicate any special requirements to the customer support team.
- Maintain electronic and/or hard copy files that house service agreements and other related information for our customers.
- Other tasks and responsibilities may be required from time to time consistent with the position and the description of duties set out herein.

**What You Need (Requirements)**
- Diploma from a College or equivalent preferred.
- Minimum 2 years’ experience with agreement administration and/or sales support experience in a similar industry.
- Excellent interpersonal and sales skills with the ability to build and maintain lasting relationships with Customers and colleagues.
- Diligent and tactful in the ability to enter new service agreements and support the service sales team in securing service agreement renewals.
- Excellent computer skills and working knowledge of Microsoft Office; working knowledge of D365 would be an asset.
- In the case of power outage or declared State of Emergency by any level of Government, be available for work.

**Working Conditions**
- Manual dexterity is required to use desktop computers and peripherals.
- Overtime as required.

**SOUNDS LIKE YOU?? APPLY NOW**

**A little bit about Us**

**Our growth & culture**:
As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

**Only those selected for an interview will be contacted**
- **No Agencies please.**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Agreement Administration in a similar industry: 2 years (required)
- Sales Support in a similar industry: 2 years (required)
- Excellent Customer Service: 2 years (preferred)
- Excellent Computer/Microsoft Office and Excel: 2 years (preferred)

Work Location: In person